Gm Operations

2 weeks ago

Canberra, ACT, Australia Macquarie Telecom Group Full time

**About us**

We recognise talent, ambition and passion in people and welcome this to our team; we're raising the benchmark on service and strive to make a genuine difference.

Macquarie Government has over 15 years' experience in providing Government agencies with secure, reliable and proactive services. We provide secure internet gateway services to 42% of federal Government agencies and are the first Australian cloud approved by the Australian Signals Directorate (ASD).

**About the role**

A unique and exciting opportunity to join us at Macquarie Government, leading the team across operational delivery, governance and commercial outcomes.
- Regular engagement for the purpose of building trusting and professional relationships
- Participation in the Sales Cycle, including Bid and Tender evaluation process for Government customers
- Managing key post-sales communications between customers and our technical resources to ensure effective resolution of technical issues
- Increasing organic growth through the identification of opportunities within the portfolio to contribute to revenue targets

**About you**

As we prides ourselves in providing Australia's most secure and accredited data centers, we are seeking an individual who naturally seeks to exceed customers' expectations in terms of security, uptime, scalability, expert engineering knowledge and customer service, with every interaction being superior to that of competitors.

**We value personal accountable service, working collaboratively, making a difference and the by product - the results.**

To be successful in this role, you will have experience with the following technologies:

- Excellent experience in a Lead Operational capacity, managing successful outcomes for key accounts.
- Technical underpinnings in IT Delivery, project management or business management or ITIL
- Previous experience successfully managing geo dispersed teams to to deliver client outcomes
- Superior business level writing and verbal communication skills
- Focused on customer centricity

**This role is supporting government clients - you either possess existing government security clearance or are eligible for it, this means you need to be an Australian citizen.**

You will be joining a great team who know what they're doing. Our customers enjoy working with us, we're working with new technology and new ideas.

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