Salesforce Administrator

1 week ago

Melbourne, Victoria, Australia Hudson Australia Full time

We have an exciting opportunity for a Salesforce Administrator to work with State Government. The Salesforce Administrator will be responsible for administration support of the Salesforce CRM platform, in-line with VGV technology. This role proactively undertakes advanced case management or complex or technical investigations and makes recommendations for action or improvements to business including documenting any changes into Valuer-General Victoria Quality Management System.

**About You**

The role provides technical administration and support for the CRM and will work closely with functional leaders within VGV to identify develop and deploy new business processes, custom functionality and reiterate continual improvements into the system.

**Key Accountabilities -**
- Support the team with administration of the Salesforce CRM platform, in-line with VGV technology:

- Identifying, diagnosing, and resolving technical CRM problems & support business-as-usual operational requests
- Undertakes advanced case management or complex or technical investigations, and makes recommendations for action or improvements to business including documenting any changes into Valuer-General Victoria Quality Management System
- Undertake maintenance on the CRM system and identify any risks to ensure the ongoing integrity and capability and performance of the platform.
- Work with our vendor to deliver any more complex enhancements including gathering requirements, informing design discussions, testing the solution and supporting the deployments

**HOW TO APPLY**:
Please submit your resume (in MS Word Format) for consideration via the link below. A cover letter demonstrating your relevant experience may also be reviewed.

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