Revenue Assurance Analyst

2 weeks ago

Sydney, New South Wales, Australia Macquarie Telecom Group Full time

**About us**

We're growing, not slowing, here at Macquarie Technology Group because we're passionate about doing things differently. We want to challenge the industry and look for better ways of doing things. As a team, Macquarie Services are hardworking, results and success focused, and we work well together. We also take the time to celebrate our success and make sure our people are doing work that makes a difference.

We have made it our challenge to make our people feel good and love the work they do. Because of this, our people are energized and motivated in their work.

This role will be based in Sydney with a blended working arrangement of 3 days in our CBD offices & the remaining working from home. #LI-Hybrid

**The Opportunity**

As the Revenue Assurance Analyst, you will be responsible for developing, maintaining and enhancing tasks, processes and controls that ensure accurate and reliable revenue generation and billing. This also involves identifying and addressing potential risks, preventing revenue leakages, and optimizing revenue streams.

This is an excellent opportunity to join an organisation that has Australia's highest Net Promoter Score on the ASX within a high-performing team.

**What you'll be doing**:

- Acquiring, loading and analysing complex data sets.
- Managing high-lighted issues through to resolution and design/implement changes to operational business processes and systems to minimize the risk of the issue occurring again and potential exposure to revenue leakage.
- Streamlining and automating the assurance processes and controls.
- Reviewing controls for further automation to reduce effort to complete and resolve.
- Assisting in various improvement projects assigned to the team.

**Your essential experience**:

- Bachelor's degree in business, finance, management or similar and/or relevant industry experience.
- At least 3 - 5 years' experience in Revenue Assurance or technical operational roles within a telecommunications service provider (or equivalent commercial business).
- Background in telecommunications products and underlying technologies.
- Demonstrated stakeholder management skills. Experience working with and communicating with diverse level of stakeholders.
- Ideally experience working in internal audit or consulting.

**Essential skills and capabilities**:

- Advanced Excel skills essential.
- Intermediate SQL skills including experience creating SQL queries and understanding SQL basic commands.
- Strong report writing skills.
- Strong analytical and problem-solving skills.

**Desirable skills and experience**:

- Project management experience.
- Experience assisting or driving process improvement projects such as process redesign, system improvements and/or service reviews.
- Experience in dashboard reporting (Power BI) is highly desirable.

**Why Us**
- You'd be joining a company that has the **highest Net Promoter Score on the ASX, **the World's best customer experience & crowned in 2020 at the World Communications Awards.
- **You'll get to make an impact**:Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
- **We Invest in you**: Accelerate your career through our learning & development opportunities - think Gallup strengths-based training, defined career pathways & fantastic internal mobility opportunities across the group.

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