Customer Care Representative

7 days ago

Brisbane, Queensland, Australia Beginning Boutique Full time

**Careers**:
Beginning Boutique is looking for some amazing people to join the team.

CUSTOMER CARE REPRESENTATIVE - CASUAL

Throwback to 2008—a time when online shopping was barely a thing (can you even imagine?). That's when our visionary CEO, Sarah, set out to create an online community that delivered the ultimate shopping experience, straight to your door. Inspired by a 21st birthday trip to Paris, she came back with a dream, and 17 years later, Beginning Boutique is the go-to online destination for all your weekend event needs. If you've got a ticket to it, we've got the outfit for it

We're based in Brisbane, Australia, and we're on the lookout for incredible people to join our growing team. We love people who are passionate about what they do, push boundaries, and strive for excellence. Sound like you? Let's chat

**The Role**:

- **Location**: Lytton Brisbane QLD
- **Basis**: Casual

**Overview**:
As a Customer Care Representative, you will be the first point of contact for our customers, providing exceptional service and support. You will play a crucial role in ensuring customer satisfaction and loyalty by addressing inquiries, resolving issues, and delivering a seamless shopping experience.

**Responsibilities**:

- Access and work in multiple systems and databases simultaneously
- Provide timely and professional responses to customers
- Go above & beyond for your team and customers
- Provide support to the Operations Manager, Customer Experience Manager and Customer Care team as required
- Actively participate in company meetings and provide feedback on team efficiencies where applicable
- Ensure brand promises are met daily
- Engage with customers on the retail floor, creating a high energy and compelling experience
- Expert product knowledge to drive sales and create a positive shopping experience
- Utilize your styling expertise to assist customers in creating fashionable and personalised outfits
- Flexibility in availability & able to work extended trade, weekends & key dates including Black Friday, Boxing Day, & New Year's Eve

**Requirements**:

- Have at least 2 years minimum experience in a similar back-end customer service role
- Have a touch typing speed of at least 75 words per minute and 90% accuracy
- Display confident and professional phone and communications manner
- Have previous experience with working in multiple systems and databases, including Mac systems and software
- Have previous retail and customer service experience in a fast-paced environment
- Have a general understanding of our brand
- Be able to meet and exceed tight deadlines
- Demonstrate ability to problem solve
- Availability to work on a Monday to Sunday roster
- Take initiative and authority of your role to give our customers a positive experience

**Benefits**:

- Flexible working arrangements
- Excellent employee discounts on clothing
- Excellent workplace culture:

- Regular team events.
- Work a team that loves what they do.
- Work with like-minded people who are passionate and experienced in their fields.
- We care about you:

- Training and development focus for staff.
- A culture that supports on your health and wellbeing.
- We care about the future:

- We donate 1% of proceeds to our charity partners through our BB Better initiative.
- We have a sustainability and ethical targets.
- We work with charities year-round.

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