Service Manager

6 days ago

Wangaratta, Victoria, Australia Atwork Australia Full time

Overview
atWork Australia is a leading employment services provider working with Australians living with disability, injury, health condition or those who require additional support, across the nation. We empower our clients, supporting them to build better working lives. We work with people to identify their goals and aspirations, build skills and job-readiness, and support them through interviews and into employment. We also work with prospective employers to ensure their needs for recruiting new team members are met. Our approach is to support a person in the way that best helps them transform their life, in pursuit of our belief that work's for everyone.
You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.
Job details
This is an on-site position. We are growing our presence across Regional Victoria. The successful candidate will be required to travel within a 200km radius.
Role
Service Manager
Responsibilities
Ensuring team Key Performance Indicators and contractual obligations are consistently met and exceeded.
Establishing and communicating clear direction for the effective operations of your team across various locations.
Developing and maintaining a culture of performance across the business.
Developing the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities for growth.
Providing timely and quality monthly financial reporting and forecasting as directed by the Regional or Operations Manager.
Being accountable and transparent to the Regional or Operations Manager with respect to business risk, governance, contractual and financial performance.
Fostering a team environment that maintains a client focus at all times and a commitment to delivering service excellence.
Qualifications & attributes
Extensive experience in the employment services industry.
Experience in customer service or a client facing role.
Experience in management and leading a team.
Ideally, demonstrated experience of motivating employees and working with clients in overcoming challenges.
Comfort liaising with multiple external and internal stakeholders.
Confident working towards KPIs and overseeing placements that result in sustainable and lasting employment for clients/employers.
Desire to be part of the atWork Australia family with a belief in our purpose: to connect people and business, so both can thrive.
Hold a current Driver's Licence.
Australian citizenship or permanent resident status at time of application.
Additional information
atWork Australia perks include on-the-job training, career development with national opportunities, job stability with guaranteed full-time hours, an achievable quarterly incentive scheme, and benefits including health insurance discounts, psychology services, additional leave purchases, roadside assistance and paid parental leave.
Equal opportunity & accessibility
We are an Equal Opportunity Employer, welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians. We are happy to adjust our recruitment process to support accessibility needs.
Other
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Customer Service
Industries: Wellness and Fitness Services
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