Receptionist - Pelican Waters

5 days ago

Brisbane, Queensland, Australia Regis Aged Care Full time

Overview
Real impact you can feel good about
There's something special about what we do at Regis. We know that real care isn't only about meeting needs, it's about truly knowing the people we look after.
We are proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families. It really is work you can feel good about.
At over 84 locations supported by 12,000 employees across Australia, there are endless opportunities to grow or progress your career in any way you want.
Opportunity
The Receptionist is the first point of contact for all visitors and stakeholders, providing a warm welcome and professional service. They handle enquiries efficiently and support the Home's administrative functions, contributing to positive experiences for residents, visitors, and staff. Our continuity of carer model means you will have the time to build strong relationships through being the familiar face our residents rely upon.
Responsibilities
Serve as the first point of contact for visitors and stakeholders, delivering a warm welcome and professional service
Handle enquiries efficiently and support the Home's administrative functions
Contribute to positive experiences for residents, visitors, and staff
What You Will Bring To The Role
Experience
within an aged care environment is favourable but not essential
Administrative Skills
High-level administrative skills with strong verbal and written communication
Experience, Skills & Competencies
Demonstrated customer service experience in a fast-paced environment
Demonstrated experience in roster management or supporting roster management
Proven experience in roles that require maintaining confidentiality
Demonstrated problem-solving skills
Demonstrated ability to follow processes
Understands sales processes (desirable)
General Attributes
A quick learner and a naturally positive outlook
Able to 'get things done', Team Player, lends a helping hand
Hands-on person, with high working standards
High level of personal motivation, initiative and integrity
Outstanding organisational skills and ability to prioritise and multitask
Strong attention to detail
Excellent communication, both verbal and written, i.e. grammar, punctuation, formatting, etc.
Works well unsupervised, is reliable, approachable, is patient with residents and families
Professional telephone manner, demonstrating a caring, friendly manner
Friendly, personable, professional approach
Benefits That Support And Reward You
Enjoy flexible working, competitive hourly pay, overtime, strong development training and programs including opportunities for traineeships or Bachelor Degrees through our Study Assistance Program, and reward and recognition programs celebrating your hard work.
At Regis, real impact starts with you. No matter your role, you can take pride in knowing you are making a real, lasting impact on people's lives and helping to shape the future of aged care in Australia. It is work you can feel good about. #JoinRegis
Real stories from real people. Find out what makes Regis a place where careers thrive and connections matter.
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