Service Delivery Coordinator

Service Delivery Coordinator page is loaded
Service Delivery Coordinator
Apply locations New South Wales time type Full time posted on Posted 21 Days Ago time left to apply End Date: September 8, 2025 (10 days left to apply) job requisition id JR3939
About the Company
As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at
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Competitive salary | free on-site parking | Silverwater based
Join one of Australia's largest security companies and an Employer of Choice
Excellent employee benefits including flexible working arrangements
About the Role
If you have a background in administration, call centre, rostering or similar, and have availability throughout the whole week, please read on
Day shift, and night shift roles available.
Join an Employer of Choice and work in a role as Rostering Coordinator where you will support a portfolio of clients managing vacancies for Security Officers, Customers & Business Managers. You will be responsible to fulfill rosters, conduct and manage welfare calls, as well as provide excellent customer service to all stakeholders.
What does the role involve?
Allocate effective rostering resources
Assign the most cost-effective rostering in line with Company guidelines
Minimise rostering errors through effective and meticulous attention to detail
Ensure specified service levels are maintained
Identify, escalate, and resolve customer needs
Effectively and efficiently process payroll to minimise errors and rework
Ensuring a high-level understanding of applicable industrial state instruments
Do you have what it takes?
Deliver exceptional customer service
Work as part of a team
Proven ability to cope under pressure
Think on your feet
Good knowledge and use of Microsoft applications
Desirable – Background in administration/Call Centre/Rostering or similar, and night shift experience.
Can you do this too?
Task driven and self-motivated professional
Ability to deliver results under pressure and within time constraints
Highly developed communication and interpersonal skills
Professional phone manner
Night shift availability:
averaging 3 x 12 hour shifts per week.
What do you need
?
Full Australian Working Rights
Willing to undergo a National Police Check
Experience in rostering, administration, or call centre work highly regarded
How to apply
MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.
We are proud to:
be certified by the Workplace Gender Equality Agency,
be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.
Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.
Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you .
About MSS
As one of Australia's leading security companies including, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation's highest profile sites.
MSS Strategic Medical and Rescue, a specialist division with MSS Security, has unrivalled experience in delivering emergency, response, rescue, health and paramedical services throughout Australia to some of the nation's highest profile mining and resources companies.
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