Knowledge Manager

17 hours ago

Canberra, ACT, Australia Leidos Full time

Company Description

People join Leidos Australia for many different reasons. The interesting projects. Supportive and open-minded colleagues. The opportunities to develop. What unites us is the fact that everything we do benefits and safeguards Australia in some way. We're proud of our Mission to make the world safer, healthier and more efficient, and every Leidos team member has a valued role to play - to Be the difference.

**Job Description**:
The knowledge manager is responsible for overseeing all knowledge-related activities, including the management, capturing, sharing and accessibility of all knowledge. They are required to work alongside stakeholders, internal and external, to promote the usage of the organization's knowledgebase. Knowledge managers are expected to keep themselves and the delivery teams accountable for compliance to our customers' expectations and strategy. They are also responsible for communication and promoting collaboration.

**Duties - What you'll be doing**
- Define the knowledge management strategy for our knowledge base and maintain high quality, up-to-date, and searchable content for audiences of varying skill level
- Promoting collaboration and knowledge sharing through defining, supporting and encouraging the use of knowledge to employees of all skill levels and roles
- Controlling the accessibility and flow of knowledge within the organization and to external parties
- Helping capture new knowledge with the usage of a knowledge base
- Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy
- Providing relevant coaching, training and support to champion a knowledge management culture

**Qualifications**:

- ITIL Foundation Certificate desirable
- Ability to work autonomously as well as contribute in a team and professional environment
- Good communication (verbal and written) and interpersonal skills
- Good time management skill
- Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk
- Have a strong focus on customer service
- Strong planning and organising skills
- Strong reporting and analytical skills with attention to details
- Strong problem-solving skills
- High level of initiative and self-motivation

Additional Information
**_
This role does require the successful applicant to be an Australian Citizen and hold or be able to attain a Defence NV-1 security clearance._**
- At Leidos, we've built our business on the ability to Redefine Possible and the same applies to your career. We proudly embrace diversity and support our people at every stage of their Leidos journey in terms of inclusion, accessibility and flexibility. We look forward to welcoming you._

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