Technical Service Manager

1 week ago

Sydney, New South Wales, Australia White Bay Search Full time

Top 5 Great Places to Work in Australia
- Lucrative Salary Package
- Central CBD Location

**About My Client**:
A leading Australian telecom company, centered in Sydney, is on the lookout for a Technical Service Manager. Known for providing exceptional customer care and having a state-of-the-art technical support center, this company is expanding its operations to further elevate the customer experience. They pride themselves on a culture of excellence, innovation, and a commitment to providing the world's best customer service.

**Key Responsibilities**:

- Lead a team of network engineers to exceed service expectations.
- Act as the primary coordination point for service requests, escalations, and management of service faults with third-party providers.
- Ensure continuous service and network monitoring.
- Drive technical resolutions for customer-reported issues.
- Maintain ongoing communication with stakeholders on service request progress.
- Facilitate coaching, mentoring, and development of the network engineering team.

**Desired Skills and Attributes**:

- Proven leadership experience in customer-facing technical service centers.
- Strong background in telecom and network infrastructure management.
- Excellent communication and stakeholder management skills.
- Demonstrated ability to implement continuous improvement strategies.
- Capacity for critical thinking and problem-solving.
- ITIL certification and a STEM-related degree are preferred.

**Why Join?**

This role offers the opportunity to lead a dynamic team within an innovative and supportive environment. The company's focus on delivering superior customer service and continuous improvement provides a rich ground for professional development. You'll be at the forefront of telecom technology, contributing to a service that makes a real difference in customers' lives. The role promises a rewarding career path, with a focus on personal growth, leadership development, and a commitment to excellence.

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