Program Customer Services Officer

Sydney-based role, fully remote position - must have suitable WFH set-up.
- Permanent, part-time, 25 hours a week worked across 5 shorter days.
- Work closely together with a small, tight-knit team with a fantastic culture.

**Customer Services Officer**
- Sydney-based role, fully remote position - must have suitable WFH set-up.
- Permanent, part-time, 25 hours a week worked across 5 shorter days.
- Work closely together with a small, tight-knit team with a fantastic culture.

**About our client**

Delta Therapy Dogs is a national for-purpose organisation. We are the Australian leaders in evidence-based animal assisted services and education, with a purpose of _helping animals and people bring joy to each other. _

Delta focuses on the human-animal bond with positive interactions through animal assisted services and positive reinforcement training with our dogs. This focus promotes the mutually beneficial emotional, psychological, beneficial emotional, psychological and physical interactions that lead to a relationship that supports the health and well-being of both humans and animals.

Delta has around 1,000 volunteers, who - working alongside their dogs - deliver our programs across the country. We work in partnership with health and community care service providers, schools and universities, and corporates to achieve this amazing purpose.

**About the role**

Reporting into the General Manager - Programs, you will be in many ways a brand ambassador for the organisation as the first point of contact for all incoming enquiries to the organisation - from volunteers, program partners to the general public. You will strive to not just meet, but exceed customer expectations in every interaction.

You will also work alongside the program coordinators, to ensure that volunteers have what they need to complete their work and to feel connected to the organisation.
- Be customer-driven, solution-focused, and professional in every interaction and provide support in line with Delta Therapy Dogs customer service standards.
- Develop a strong understanding and product knowledge of Delta Therapy Dogs and its programs (as well as volunteer recruitment); to communicate to the general public, program partners and volunteers.
- Provide broad support to new and existing volunteers; such as facilitating National Police Checks for new volunteers/staff (monitoring/supporting renewal processes when needed), distributing uniforms as needed and celebrating and recognising milestone anniversaries, and maintaining an accurate and up-to-date database of volunteer information.
- Maintain stock levels, and order stock as required, for the programs team - including uniforms, staff and volunteer recognition merchandise and office stationary.
- Support with outstanding aged receivables, contact Program partners and clients to make arrangements for payment where needed, as well as support with donor enquiries or requests (as always, maintaining accurate record-keeping).

***
**Essential Requirements**

You will thrive in a fast-paced and remote environment and be equally comfortable managing your time autonomously as you are collaborating and communicating closely across a small team. You will have a growth mindset and a positive attitude in the face of completing priorities.
- Excellent customer service skills and a professional and personable manner when dealing with a wide variety of stakeholders, and proven experience in a similar role.
- Strong written and verbal communication skills.
- Proficiency across the Microsoft Office suite, as well as experience working with CRMs and general tech-savviness when working across diverse systems.
- A love for dogs and animals, a passion for the purpose of Delta Therapy Dogs is important, and industry experience working in a for-purpose organisation will be highly regarded.

**How to Apply**

Applications will be assessed as they are received.