Device Support Technician

**About Us**:
PTC Phone Tech & Comm are the market leader in all things Mobile & Tech Established in 2009 and still family owned to this day our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range consists of high-quality mobile phone cases, a wide selection of phone screen protection, individually selected repair parts and accessories backed by our exceptionable and friendly customer service. We also offer IOT devices & Smart Tech for the home and workplace

**About the role**:
**As a **Device Support Technician **, you will play a crucial role in ensuring the efficient handling and processing of stock, particularly pre-owned devices, supporting our retail-based business primarily from our head office. Your responsibilities will encompass various stages of the device management lifecycle, from stock counting to packing for both retail and online distribution.**

**This position description represents your role and responsibilities at the time of appointment, however due to the dynamic nature of our business, your job title, key tasks and responsibilities might evolve from time to time. The flexibility to adapt to any changes should be considered a key requirement of working at PTC.**

**Key Responsibilities / Accountability**:

- **Counting Stock from Suppliers: Ensure the accurate tracking of stock received from suppliers and maintain meticulous records to support inventory accuracy.**:

- **Inspection of Incoming Pre-owned Devices: Conduct thorough inspections of pre-owned devices received from suppliers and identify and document any issues related to both cosmetic and functional aspects.**:

- **Grading Pre-owned Devices: Provide detailed grading for pre-owned devices, considering cosmetic and functional conditions and ensure consistency in grading standards to meet quality expectations.**:

- **Addressing Functional Issues: Undertake necessary repairs to resolve functional issues identified during inspections and collaborate with relevant teams to escalate and address complex technical challenges.**:

- **Device Tidying: Ensure devices are appropriately tidied up, adhering to the company's standards and collaborate with other teams to maintain a clean and organized work environment.**:

- **Preparing Devices for Packing: Organise and prepare devices for packaging, considering the destination (retail or online distribution) and collaborate with packaging teams to ensure compliance with packaging standards.**:

- **Packing for Retail and Online: Execute the packing process for devices, ensuring accuracy and efficiency and collaborate with logistics teams to meet timelines for both retail and online channels.**

**Qualifications / Skills Required**:

- **Proficient in independent stock management and tracking**:

- **Skilled in conducting thorough inspections and providing detailed grading**:

- **Capable of undertaking repairs for functional issues within technical expertise**:

- **Detail-oriented, ensuring devices meet company standards for tidiness**:

- **Experienced in organizing and preparing devices for packaging**:

- **Strong collaborator with cross-functional teams**:
**Company Values**

**This role aligns closely with our company values. All staff are expected to embody and uphold these values, setting an example for the entire team.**

**Challenge**:Spearheading the creation and execution of cutting-edge marketing strategies that are responsive to rapidly changing market dynamics, consumer preferences, and industry innovations. Continuously analysing market trends, competitive landscapes, and customer behaviours to identify opportunities and stay ahead of the curve.**

**Sincerity**:Prioritising the customer experience as the core focus, ensuring that customer service is not only exceptional but also sincere, empathetic, and responsive. Maintaining open and transparent lines of communication with customers, addressing their needs, concerns, and feedback with utmost honesty and integrity.**

**Simplicity**:Simplifying complex marketing plans into actionable, understandable strategies that are easily digestible for the team and stakeholders. Ensuring that external marketing communication conveys the company's messages clearly and concisely, avoiding jargon or unnecessary complexity that might hinder comprehension.**

**Teamwork**:Collaborating seamlessly with cross-functional teams including product development, sales, and customer service, fostering a culture of cooperation and shared objectives. Leading a high-performing marketing team through effective communication, mentorship, and shared goals, ensuring that everyone works cohesively towards common objectives.**

**Trust**:Upholding and promoting ethical marketing practices that build trust with customers, partners, and the wider community. Ensuring transparency in all actions and ope