Assistant Manager

Payment System Operations and Support
- Join RBA's Payment System Operations team at its Sydney CBD site
- Be part of an organisation that serves Australia's public interest
- Develop your career in a collaborative environment
- Access to a wide-range of staff benefits, including gym facilities, fitness classes and cafeteria.

Do work that makes a difference

This Assistant Manager position plays an integral role within RBA's Payment Settlements Department based at the Bank's Head Office in Sydney. This is a fast paced operational and administrative role with a customer service focus.

The Payments Settlements Department is responsible for the settlement of interbank obligations arising from the exchange of payments in Australia, the conduct of Exchange Settlement Accounts and the settlement of the Reserve Bank's own trading activities.

As part of its responsibilities, the Department operates critical national infrastructure supporting the Australian financial system, including the Reserve Bank Information and Transfer System (RITS).

As part of the team you will be responsible for providing efficient administrative and operational support functions for Payment Settlement (PS) Systems including RITS, SWIFT and the Fast Settlement Service (FSS). Other responsibilities will include:

- Ensure the timely and efficient completion of daily operational processes for PS Systems and provide advice to management regarding the operational status of services.
- Co-ordinate first and second level Service Desk support for both internal and external users.
- Actively monitor PS Systems and maintain a consultative role with internal and external stakeholders to ensure all operational requirements are met and to facilitate early detection of issues.

This position is responsible to work on a rotational shift basis of 6.30am to 3pm and, 2pm to 10.30pm

Your background

To be successful in this critical role you will possess;
- 3-5 years' experience in an operations role of a financial institution supporting and/or administering a business system.
- Proven experience in a customer service or service desk environment providing high quality support for both internal and external stakeholders.
- Passion for developing staff to achieve their objectives and potential.
- Ability to follow established procedures and complete tasks in a timely and accurate manner.
- Strong communication skills and attention to detail.
- Excellent people skills and ability to work productively with other staff and as part of a team.
- Proven aptitude for analysing and resolving operational problems.
- Knowledge and exposure to payment systems.

Your development & career

Working for an organisation that truly makes a difference to the Australian people, we can offer development and career opportunities in a collaborative environment that supports people's growth, wellbeing and promotes flexibility.

Why RBA?

The RBA pursues national economic policy objectives and undertakes a range of associated activities in financial markets and banking. It also issues Australia's banknotes and operates infrastructure critical to the payments system, all of which contributes to the welfare of the Australian people.

Our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry, we treat one another with respect, while promoting the public interest in our efforts.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the Bank forward as an organisation. Be more means you can do more, for yourself and for Australia.
- Why RBA?_

Through the pursuit of national economic policy objectives and associated activities in financial markets and banking, the RBA makes an important contribution to the Australian economy. We also issue Australia's banknotes and operates infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.

Made up of specialists across a wide range of fields, our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect, while promoting the public interest through our efforts.

Few places give you the balance of professional challenge and a management culture that not only supports but encourages y