Senior Field Application Engineer

Myriota Adelaide, South Australia, Australia
The Field Application Engineer is a customer focused technical professional who is passionate about ensuring that all aspects of our customers experience and journey to scale, is both simple and awesome. This position is based at the Myriota Head Office in Adelaide, South Australia with hybrid working arrangements.
Overview
Are you a technical whiz who thrives on being at the intersection of customers and technology? Do you have a passion for unpacking complex systems to become a subject matter expert? Are you keen to work on the leading edge of technology, bringing the promise of connectivity to every corner of the world?
Myriota's patented, direct-to-satellite technology delivers secure, affordable, low-maintenance connectivity to sectors including agriculture, environmental monitoring, transport, logistics, maritime, and defence. We are experiencing hypergrowth and are recruiting top-tier talent to lead our next phase.
How you will drive success
Become a demonstrated expert in system-wide understanding, use and debugging of the system spanning edge devices, module and hardware integration, network system (protocol and satellite infrastructure), cloud and data/system visualization
Offer timely and effective technical support both remotely and on-site across a range of complexity
Collaborate with cross-functional teams to escalate and resolve complex technical issues as required
Support sales efforts by addressing technical questions and contributing to tailored solutions and proposals
Develop, deliver and maintain customer support materials including deployment & migration guides, engineering guides (battery estimator, API, antenna design, datasheets) and support site content
Deliver training sessions
Conduct product installation as required
Conduct rigorous testing of products in real-world scenarios, providing feedback for ongoing product development
What we value in you
Bachelor's degree in Engineering, Computer Science, or related field is desirable
Knowledge of electronics and firmware development; ability to read schematics
Field experience with installation, failure modes, and connector types
Excellent written and verbal communication skills
Customer-centric with a demonstrable passion for engineering
Strong technical acumen with experience in coding, hardware integration, and understanding of edge-to-cloud tools, visualization and tooling
Familiarity with sensors and their interfaces
Proficiency in Linux and Windows development environments
Understanding of wireless network challenges
Why Myriota stands out
Purpose That Matters
At Myriota, we're driven by a bold vision: a world made better through a pervasive Internet of Things. Everything we do is about delivering real, lasting impact for individuals, industries, and the planet.
Values That Drive Us
We don't just write values on walls, we live them. We build solutions that disrupt and delight, deliver relentlessly, embrace challenge, measure what matters, and always have each other's backs.
Growth That Empowers
We invest in your potential with tailored development and opportunities to take on hard problems because growth comes from challenge, not comfort.
Flexibility With Purpose
Whether it\'s work-life balance, continuous learning, or space to follow your passions, we empower you to bring your best in and out of work.
A Team That Sticks Together
We're in this for the long haul, and for each other. We provide mental health support, paid parental leave, volunteering days, birthday leave, and comprehensive health coverage.
Innovation doesn't come from playing it safe.
We\'re excited to be hiring directly and are not seeking support from recruitment agencies. Thanks for respecting this approach.
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