Outpatient Operations And Administrative Coordinator

**Alfred Health**

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
- **Permanent position**:

- **Full time (80 hours per fortnight + ADOs)**:

- ** Managers and Administrative Worker Grade 5 Level 1 (HS5)**:

- ** Located at The Alfred**:

- ** Great staff benefits - including 5 weeks annual leave & 13 annual ADOs**

**The Department**

The Alfred Health Emergency, Virtual care and Outpatients (EVO) Program is responsible for the delivery of emergency and paediatric clinical services across Alfred Health, as well as several other clinical support services.

Alfred Health Emergency sees approximately 120,000 patients per annum across two Departments; the Alfred Emergency & Trauma Centre (E&TC) manages approximately 75,000 patients, and the Sandringham Emergency Department manages approximately 45,000 patients each year.

Sandringham Emergency Department is community focused and has an integrated Urgent Care Centre in addition to the emergency services through the main Emergency Department. The Alfred E&TC is one of the state's busiest emergency departments, providing timely quality care to acutely unwell and injured Victorians as well as a variety of state-wide services for critically unwell Victorians.

The EVO Program is responsible for several additional services that support the delivery of clinical care. These include GP Liaison Service, Health Information Service, Virtual Services (such as Telehealth support team and the Timely Management of Chest Pain Pilot), Specialist Clinics Support Unit and the Operations Support Unit.

**The Role**

The Operations and Administrative Coordinator for the Outpatients Support Unit within the Emergency, Virtual Care and Outpatient Program (EVO), holds responsibility for supporting operations and coordination of centralised outpatient teams. This includes providing leadership and support for the Referral-in team, Telehealth, Administrative and Training teams across the Outpatients Program with a focus on referral intake, appointment scheduling functions, enquiries, reporting, and telehealth.

The Operations and Administrative Coordinator will also support centralised recruitment for administrative supervisors as well as training provided by the VINAH team. Close working relationships with the clinical programs are essential to ensure these requirements are fulfilled. The Referral-in, Telehealth and Patient Portal teams report to the Operations and Administrative Coordinator.

**Qualifications and Experience Required**
- Essential_
- A degree in a relevant healthcare profession, management or change management field
- Experience managing large-scale improvement and change projects and overseeing multiple programs of work
- Experience working with diverse stakeholders and collaborating with people from different levels and roles
- Demonstrated experience in the management of healthcare teams
- Understanding of the healthcare sector and the strategic direction of non-admitted services
- Highly developed change management skills
- Excellent written and verbal communication skills
- Well-developed negotiation, problem solving, performance management and conflict resolution skills
- Demonstrated commitment to professional development
- Demonstrated ability to plan work, prioritise and delegate in order to meet deadlines
- Current Victorian Drivers licence
- Desirable_
- Understanding of the relevant policies and legislation relevant to provision of outpatient services
- Previous supervisory experience managing large teams
- Demonstrated understanding and experience with Alfred IT systems

**Staff Benefits**
- Generous salary packaging and novated leasing are available through Maxxia
- Discounted health insurance
- Onsite Gym **(The Alfred only)**:

- Child care services **(The Alfred only)**:

- Close Proximity to Public Transport

**Applications close 11pm AEST, Friday 27th September 2024.**

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department's risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.

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