Erp Product Owner

2 weeks ago

Sydney, New South Wales, Australia Poolwerx Full time

**About Us**
Poolwerx is one of Australia's most recognised, multi awarded and successful franchise systems, with an expanding presence in the US & NZ. We are an innovative and customer centric business and have created a successful blueprint that powers our strong brand. We service residential and commercial customers as well as a large network of franchisees. We have over 150 retail sites as well as over 500 mobile units and continue to experience significant growth.
**About the Role**
Reporting directly to the Head of IT, our Evolution Product Owner's primary focus is ensuring the integrity and optimisation of our NetSuite platform. This role supports this through:

- Maintaining optimal performance of NetSuite and related products together with a robust security structure within user roles and permissions.
- Maintaining a support infrastructure for Franchise Partners and PSC in all countries that PWX provides NetSuite and NetSuite related products.
- Identifying training and system improvements through the support function.
- Testing and verifying NetSuite and NetSuite related products.
- Communicating consistent and accurate information about system issues and new features to Franchise Partners and Support Centre personnel.

**About You**
Our Evolution Product Owners has refined their skill set and experience over the last 3 years to include:

- In-depth knowledge of NetSuite products and solutions; including creating Dashboards, Workflows and Saved Searches within NetSuite
- Ability to understand technical concepts and communicate technical information verbally and in writing to technical and non-technical users.
- Professional demeanour reflected in excellent written and oral communication skills, listening skills, patience, analytical reasoning and problem-solving.
- High degree of discretion, diligence and good judgment when handling confidential and sensitive information and records.
- Availability to travel domestically and internationally.

While exposure to our industry would be a dream come true, it is certainly not necessary. We will provide all the industry training needed. If you have the passion, we have the tools
**Why you will love being part of the Poolwerx team**
You will receive career development opportunities couple with hybrid working conditions, as well as additional benefits including competitive remuneration & performance bonus + incentives, employee benefit initiatives, planned social club events, team building activities, and onsite car parking.
Additionally, we offer ongoing personal development & education programs, mentoring from a broad range of international executives and external specialists, and a fantastic and supportive team culture

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