Customer Service Team Member

Why MXstore?
We are a team of fun and fast-paced people who love pushing boundaries and building value in the industries we play in.
We are driven by a passion for e-commerce and for people, especially the customers and team members who keep us going.
Our approach to business (and life) is underpinned by a tried and tested set of core values that permeate everything we do:
Be a good human
- Good humans are genuine, they care about people and they have a positive impact on the team.
We choose to be them and to work with them
Foot forward first - Anyone can step up and lead the way to keep us moving forward.
With a relatively 'flat' structure we need people who are excited to do the job that needs to be done.
Kaizen
- It's Japanese for 'Continuous Improvement'.
We continually iterate and adapt by seeking out feedback, challenging the status quo and asking 'why not?'.
Embrace growth and change
- We see change as motivating, necessary and a reason to build new capabilities.
Challenges and setbacks become learning opportunities when you have a growth mindset
Communicate with equality and empathy
- We are all equal as human beings, so listen with an empathetic ear and speak with kindness.
That's what a good human would do.
You can probably tell from our core values that we have a unique approach to how we work and are not your typical corporate thinkers, so you'll need to be adaptable, collaborative and willing to challenge the status quo
You will:
Be part of a constantly expanding, energetic and highly motivating team
Be organised, hands-on and process-driven to meet company goals
Provide honest customer feedback to the team
Independently handle customer enquiries via phone, email, live chat or in-store
Pro-actively learn new procedures, expand product knowledge and provide constructive feedback to the team
Ensure order accuracy is maintained and completed for customer orders, returns, refunds, shipping and any particulars in between
Maintain accurate records of all sales, including cash payments, and sales across multiple platforms
Manage information for a wide range of inventory, orders, and ensure accurate information for ranges is available for customers and team members
Maintain and improve customer retention
Essential attributes and skills:
Experience in customer service
Possess a strong willingness to learn
Proactive and shows Initiative consistently
Excellent written and verbal communication skills, and effective interpersonal skills
Excellent follow-up and documentation skills
Ability to effectively work within a team environment and communicate with the team to contribute to the successful operation of the business
Sound computer skills including proficiency in using Microsoft word, excel and outlook
Works well under pressure and timely tasks
Finds satisfaction in meeting KPI's and achieving results
The following attributes, skills and experience will be highly advantageous:
Passion for motorcycles and a strong understanding (or willingness to learn) motorcycle components and terminology
Experience using Salesforce CRM
Excellent communication skills with the ability to convey technical information clearly and concisely
Strong problem-solving skills to assess customer needs and offer appropriate solutions
Ability to work in a fast-paced environment and handle multiple customer enquiries
Detail-oriented and organised approach to maintaining work flow and customer interactions
Previous customer service experience is desirable
Weekend availability
Hours:Casual (rotating roster, including weekends).
Award rate:
We pay award rates under the General Retail Industry Award, with the opportunity to earn higher rates for specialist/leadership responsibilities.
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