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On-Site Technician

2 weeks ago

Melbourne, Victoria, Australia Fujitsu Full time

**We Are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the role**
- Bandiana location (3 hours from Melbourne)
- Exciting Career Opportunity
- Must have security clearance or ability to obtain (Australian Citizen)

We are seeking a skilled or an up-and-coming **On-site Technician** to support our government customer. Aligned to our customers business requirements, Fujitsu Workplace Services provides tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services as well as return-to-base warranty & non-warranty hardware break/fix repairs with each of our clients.
- The Onsite Tech role is responsible for the provision of customer centric onsite End User level 1 and level 2 Support to Fujitsu customers as assigned.
- This role will require knowledge of the client environment and close working relationships to foster innovation for continual service improvement.
- You will be supported through our Staff Enablement Model which will allow you to demonstrate initiative, decision making, personal leadership and will ensure effective and professional communication are delivered to all relevant parties.

**Responsibilities and Accountabilities**
- Support of desktop, infrastructure and services across multiple technology streams including, Hardware, OS, Software, Networks, Server, Print etc.
- Respond to, resolve incidents and SRs within agreed SLA, and follow Fujitsu breach reporting process for any failed SLAs.
- Asset refresh relocation deployment and decommission maintaining data integrity within the CMDB.
- Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
- Manage customer expectations by keeping them updated as their case progresses, notifying of any delays.
- Provide proactive open and honest communications at all levels and remain accountable for personal performance
- Takes responsibility for skill attainment and leverages the training opportunities provided by Fujitsu
- Liaise directly with team members, team leader, supported customer staff or other third parties to obtain required outcome for delivery of the EUS service.
- Show proactive ownership of identified issues as well as effective communications for suggested resolution efforts.
- Share relevant knowledge, experience and ideas with team members.

**Requirements and Experience**
- 7 months to 1+ year minimum experience with supporting End User Devices at level 1+ this can be remote support.
- Level 1 and level 2 technical knowledge of hardware and peripherals i.e. laptops, notebooks, workstations desktop PCs, printers, media and audiovisual equipment BYOD and mobility.
- Current or reinstatable AGSVA Security Baseline / NV1 Clearance is desirable. You must be an Australian Citizen.
- A basic understanding and knowledge of Active Directory, Microsoft Exchange, SCCM, End-Point Imaging.
- Demonstrated entry level or basic working knowledge of basic IT infrastructure and network equipment i.e. routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, Hyper-Converged Infrastructures
- Strong verbal and written communication, ability to articulate technical information to the target audience.

**Why Fujitsu?**

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- **We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.**:

- **We offer tailored career paths across our global organization to support your professional and personal growth.**:

- **Our customers trust us. We have an excellent reputation across the region and globally.**:

- **Best in-class reward and recognition programs flexible work, volunteering leave, and more.**:

- **We live our values of aspiration, trust, and empathy, all day, every day.**

**Commitment to Diversity, Equity and Inclusion**

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