In-Work Support Coach

7 days ago

Sydney, New South Wales, Australia Minor International Full time

**Company Description**

atWork Australia is a national Disability Employment Services (DES) provider. DES is funded by the Australian Government to help people living with disability, injury or health condition find and keep a job, and help employers find the right people to keep their business moving.

To do that, the team work with people to identify their goals and aspirations, build skills and job-readiness, and coach them through interviews and into employment - as well as work with prospective employers to support and help them realise the benefits of employing a diverse workforce. In short, the team's approach is to support a person in the way that most helps them transform their life.

atWork Australia are committed to providing truly excellent disability employment services, making a real difference to people's lives and helping employers find truly great people for their business.

As the In-Work Support Coach will be responsible for the support, guidance and administration of our clients as they move through the In-Work Support phase. The In-Work Support Officer will support internal atWork stakeholders as well as clients and employers with the view to ensure our service is of high quality and to retain and sustain long term employment opportunities.

**Specific accountabilities**:

- Liaise with employers, clients and other team members to assist clients to maintain their employment;
- Maintain internal and external stakeholder relations and promote collaboration between internal stakeholders on decisions and communication;
- Assist with management of claims;
- Escalate risks or concerns through appropriate channels; and
- Ensure full compliance with Employment Services Contract by passing internal and external audits, as well as compliance with internal policies and procedures.

**Additional Information**

**What you need**:

- Demonstrated experience working in a fast paced administration environment;
- Proven experience working with targets and KPI's; and
- Ability to problem solve and implement new strategies.

**What we will give you**:

- Ongoing career development and national opportunities, access to the MedHealth Academy including your own professional development plan inclusive of individual training and mentoring.
- Opportunity to complete a Certificate IV in Employment Services *conditions apply.
- Job stability, guaranteed full time hours.
- Achievable quarterly incentive scheme.
- Access to a range of benefits including discounts for health insurance, Employee Assistance Program, ability to purchase additional leave, roadside assistance and paid parental leave.

**You are welcome here.**
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.
- atWork Australia is committed to providing a safe and healthy work environment for all staff. As a result, all commencing workers are required to be up to date with COVID-19 vaccinations or have a valid contraindication medical certificate in accordance with the 'Public Health (COVID-19 Vaccination of Healthcare Workers) Order 2021'. Your vaccination status may be discussed as part of the recruitment and selection process and evidence of vaccination status prior to commencing will sought._

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