Customer Engagement Manager

6 days ago

Sydney, New South Wales, Australia Onset Full time

Don't shop around This is the perfect fit for you.
- Try this
- **Customer Engagement Manager** role on for size. A foot in the door to the world's leading retail and luxury brands group; the crux of this 12-month maternity leave cover will see you working to create a unique shopping and leisure experience for customers.
- Not only a way into a mega brand, this is also your chance to be an integral part of an exciting transformation project. The team is eager to welcome your insights and expertise to build out the strategy, and for you to truly own and develop the work.

You'll join a phenomenal team culture that works to set each individual up for success with the right tools, relationship-building, training and development in place to facilitate that.

As you transform the digital and physical retail space for the masses, you yourself will also enjoy competitive benefits such as 18 weeks parental leave, health and wellbeing discounts, and purchasable extra annual leave.

**Why you're the perfect fit for this**

They want attention to detail (and then some).

You already have extensive marketing automation experience under your belt. (This is mandatory, and Braze is definitely up there on the hiring manager's preferred list of tools). When it comes to push notifications, content cards, and taking briefs, you've been there, done that and have the lifecycle campaign and increased online engagement stats to show for it.

Expect to be doing much the same for this retail giant's marketplace and digital channels.

**More from the fitting room floor**

You'll bring experience working across customer data platforms to your daily interactions with the Data Product Lead and data teams. And, you'll support ideation and delivery of cross-channel lifecycle management campaign workflows from within the customer engagement platform, Braze.

You will share your time largely between campaign management and building out the customer journey to optimise their experience in a more personalised, 1:1 manner.

Forgive the cliches, but expect to be thrown in at the deep end as you take on work related to member engagement, and the evolution of new capabilities, delivering against KPIs inclusive of acquisition and NPS.

**Must-have accessories (aka skills and experience)**:
- E-commerce experience and experience working with a CRM/ marketing automation platform (Bonus points if it has been with Braze)-
- Prior experience working with a marketing communication/engagement platform-
- Prior experience with Tableau or BI Reporting Tools-
- Data driven lifecycle management experience using trigger/event data-
- Highly numerical & analytical, with the ability to translate insights into strategy-
- Attention to detail and excellence in execution-
- Strong interpersonal skills: you will be dealing with a number of internal and external stakeholders including product and integration managers, product marketing and merchandising, technology and data and analytics teams- You are joining a team that values inclusivity and equality, and looks forward to welcoming you into the 'family'

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