Consumer Insurance

The role actively contributes to the Consumer Performance, Risk and Executive Office program of work to identify and execute continuous improvement initiatives and supports capability uplift when working closely with Business Risk Partners, Enterprise Delivery & Risk, and the wider Risk community.More specifically, you will: Lead and manage the provision of project risk and compliance advice and support to ensure delivery teams conduct assessment activity and manage delivery as per the Project Risk Management Standard, governance framework, regulatory requirements and guardrails.
Support the identification, assessment, and management of risks associated with the use of Artificial Intelligence models, ensuring alignment with ethical standards and regulatory requirements.
Ensure adherence to relevant compliance obligations and regulatory requirements in the development, deployment, and oversight of Artificial Intelligence and other model-based solutions.
Design, creation and management of procedural and process documentation to ensure requirements and expectation are appropriately documented.
Delivery of training to delivery teams and risk resources.
Provide insight and support to the Business Risk Partner teams to facilitate uplift in risk practices
Ensure that business practices are in line with expectations and that the balance between business specific needs and risk level consistency is met.
Identification of risks and issues within the business to ensure we are providing our customers with a high quality, market leading experience.
Actively share learnings and insights broadly across the Risk community to foster a learning culture and and uplift capability
Support and execute on the three lines of defence risk model as set out by the Suncorp Board
Help the business to truly know and understand risks and obligations, through building capability and maturity.
About You: Relevant degree in Business, Law or related field (Desired)
Minimum of two (2) years risk, compliance, audit or project management experience
Minimum five (5) years of appropriate industry experience in general insurance
Demonstrated experience in influential communication to senior management (Mandatory)
Demonstrated experience in coaching and mentoring for high performance (Mandatory)
Experience in communications and change management (highly regarded) Key Capabilities: Advanced experience in managing stakeholder relationships
Experience in optimisation, process design and delivery execution
Knowledge of risk management methodologies and practices and their application in a 1LOD environment
Good understanding of the insurance products, industry, market environment and customer segment.
Ability to undertake both quantitative and qualitative analysis and draw conclusions and highlight risks
Ability to draw out key points & metrics for the reader to focus on and discuss the information with objectivity, foresight & transparency to ensure users clearly understand the issues
Advanced ability to convey and explain information, coherently and confidently both verbally and in writing with minimal supervision
Advanced ability to drive robust discussion and debate, having the commercial acumen to escalate matters where required.
Customer service – committed to delivering a quality differentiated experience to all customers.
Time management skills – prioritisation of work without supervision
Change management capability - ability to recognise, understand and support need for change and anticipated impact on both the team and self.
Customer experience-focused - proven commitment to delivering a continually improving, quality, differentiated experience
Adaptable and responsive to a continuously changing environment.
Influencing and relationship management skills across internal stakeholders.
Ability to use customer and commercial acumen to enhance business performance.
An understanding of significant legislative, regulatory and code or practice requirements impacting Suncorp as a Group (eg. Privacy Act, Trade Practices legislation, ASIC policy / APRA prudential standards, etc)
Deep risk expertise coupled with energy and passion for the risk profession What we can offer you: Discounts and offers on a range of insurance products
A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer parental leave, and unlimited paid emergency response leave.
Invest in your brighter future with ongoing study support and career development programs.
Give back to our communities with payroll giving, donation matching and paid volunteer leave.
Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
Employee benefits | Suncorp Group
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.
We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.