Customer Service Representative

1 week ago

Perth, Western Australia Insurance Australia Group Ltd Full time

Customer Service Representative

Make a difference as a Customer Service Representative.

Join the largest insurance group in Australia and New Zealand.

For over 165 years, CGU has partnered with Australian families and businesses. Part of Insurance Australia Group (known as IAG), we're a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

**YOUR ROLE**

We have **multiple roles** available for Customer Service Representatives of all levels (entry-level and experienced) to join our Workers Compensation team based in West Perth. This role also offers fantastic hybrid work arrangements to give you more flexibility. This consists of a mandatory two days per week in the office, with the remaining three being your choice of either working from home or in the office. On top of this, subsidised $10/day underground parking is available for the days you are in the office.

Your primary purpose responsibility will be to manage a portfolio of complex Workers Compensation claims with the aim to help injured workers' recovery and return to work as quickly and safely as possible.

You'll accurately determine liability on new and existing claims and establish strategic Case Management Plans in collaboration with the injured worker, their employer and other relevant stakeholders including (but not limited to) brokers, medical professionals and solicitors.

**ABOUT YOU**
- An empathetic focus
- Prior Workers Compensation/Insurance experience is beneficial
- Able to provide exceptional customer service and build strong working relationships with stakeholders of all levels
- A drive for positive outcomes for the customer and all involved
- Be proactive with the implementation and ongoing review of Case Management Plans and able to make decisions quickly
- Experience with the ongoing review and management of claims in accordance with relevant legislation and guidelines

**ABOUT US**

IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we're also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life's moments hit hardest.

You'll know our brands - NRMA Insurance, CGU, WFI and AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

At IAG you're not just part of one brand, you're part of a large purpose-led Trans-Tasman group dedicated to making your world a safer place.

We're ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.

**At IAG you can enjoy**:

- Grow your financial future with 13% superannuation as standard
- Flexibility and support so you can live life to the full
- Receive meaningful recognition through an award-winning system
- Access up to 50% off personal insurance (policy terms and conditions dependant)
- Be part of a business working to be net zero by 2050.

We're committed to the reconciliation movement in Australia for First Nations peoples and focus on providing a safe and supportive work environment for all our employees. You can find our Reconciliation Action Plan on our company website.

Job ID 42778

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