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Customer And Market Compliance Analyst

2 weeks ago

Melbourne, Victoria, Australia Citipower And Powercor Full time

**Customer and Market Compliance Analyst**:

- Melbourne, VIC, AU, 3000**About us**:
We're a team that cares about you and your community. CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include a large numbers of households, as well as commercial and industrial businesses, world class arts, health and sporting precincts, popular tourism regions and the biggest infrastructure projects in Victoria.

In designing and delivering these services, our people are united by a real sense of purpose to empower customer choices in ways that are important for our communities and the environment. Using advanced analytics, knowledge built through years of practical expertise, partnerships with leading researchers, and the courage to experiment, our people are proud to be disruptive influencers amongst the electricity industry.

Increasingly, our networks are connecting new large-scale renewable energy generators and integrating technologies like solar, batteries and electric vehicles as customers change the way they generate, use, store and share power. This demand is transforming the electricity market faster than any change we've ever seen before. As a result, our people are at the frontline in developing and implementing innovative technologies and solutions necessary for the future of our industry not only in Victoria but globally.

**About the Role**:
We are currently looking for an experienced Business Analyst to join our Customer and Market Compliance team based at our CBD head office on a full time and permanent basis.

This position will be responsible for assessing and reporting on various compliance and customer-focused activities through qualitative and quantitative analysis. These activities include IT system enhancements and projects, regulatory activities and reporting. In addition, this role ensures maximum accuracy of customer data and supports a project team by identifying and preparing a pipeline of viable IT opportunities.

**What you'll deliver**:

- Review and analyse data, business processes, requirements and data management systems to ensure currency, identify root cause analysis as well as operational, financial and efficiency-driven compliance and customer-focused improvements
- Analyse data, systems and processes, facilitate workshops, analyse options against business benefits, develop business cases and proposals to prepare a pipeline of viable opportunities
- Develop, maintain and oversee an ongoing suite of automated reports, processes and databases associated with capturing, updating and storing customer data
- Provide customer data and reporting as required to support various compliance and customer-driven activities
- In partnership with internal business stakeholders and IT, oversee and coordinate minor enhancements to ensure compliance and optimise customer outcomes
- Coordinate and optimise the delivery of various Customer Group regulatory activities, exercises and processes as identified to ensure compliance (may include risk management, business continuity planning, Regulatory Information Notice reporting and adherence to the Retailer of Last Resort process)

**To succeed in this role you'll have**:

- A relevant tertiary qualification in business, commerce, accounting, economics, statistics or equivalent practical experience is desirable, preferably in the utilities sector or a similar role
- Knowledge of business analysis techniques and project management principles
- Advanced critical thinking and problem-solving skills and ability to operate with ambiguity
- Demonstrated analytical skills, including the ability to analyse options against business benefits
- Business analyst experience with demonstrated ability to facilitate and coordinate workshops
- Strong storytelling ability to convey insights and recommendations and develop business cases
- Strong stakeholder engagement skills, verbal communication and interpersonal skills
- Excellent time management and planning skills to meet conflicting deadlines

**Your career with us**:
We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability.

We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.

With an embedded Inclusion & Diversity Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTIQ+ allies pride network, we're committed to equal opportunities for all employees.

Our greatest priority is the health, safety and wellbeing of our people and the communities we operate within. This includes their physical safety - ensuring everyone gets home safely everyday - as well as their psyc