Product Owner Itom

**How will I Help?**
As the Product Owner, you will be the bridge between the customer and the IT Operation Management (ITOM) Agile development team, managing the value delivered by the team and ensuring that it aligns with the overall product strategy. the Product Owner is accountable for getting the team to develop the right thing, while the team is accountable for developing it the right way.

You will develop a clear, compelling vision and roadmap that will bring alignment across stakeholders and the team, whilst delivering on value. You will be willing to challenge the status quo and enable a world class service quality.

You will be comfortable with working with senior stakeholders and large number of users, keeping an open and transparent prioritisation and delivery process. You will work with engineers in ensuring solutions are maximising and delivering value and adhering to Westpac's controls and standards. You will promote a culture of continuous improvement and be willing to be the voice of the team.

To be successful in this role, you will bring an ability to execute on strategic priorities, articulate a clear vision as well as strong problem solving, analytical skills and the ability to take an active role in delivery. You will have excellent relationship building and communication skills and an understanding of key Agile/Scrum concepts.

Product Owner with seasoned product ownership skills, a strong delivery background and experience in helping teams and organisations transition to an Agile environment. The Product Owner will be required to work in an Agile team to support the development of a high-value, high-quality product within the Westpac Agile Execution Framework, enabling the division to achieve its planned business outcomes.

The main responsibilities of the role are:

- Provide expert advice and guidance to formulate and maintain ITOM product strategy and roadmap that will support delivering against key Service Management objectives.
- Tracking the delivery of the ITOM roadmap against strategic objectives and adapting to address risks or priority changes to ensure the roadmap deliverables are met and key ITOM Service objectives are achieved.
- Prioritise the product backlog together with the business stakeholders and engineering to ensure the Agile team delivers the most value within the agreed time and quality.
- Ensure that ITOM product roadmap aligns with the platform architectural runway and without customisation and technical debt.
- Creation of processes, policies, standards, and guidelines that ensure ITOM products align to best practice, standards, and controls.
- Provision of consultancy and thought leadership across the Technology divisions including the engagement and management of external experts.
- Maintain and update the ITOM product roadmap in line with business requirement.
- Lead a team of ITOM Subject Matter Experts and outsourced partners in accordance with the organizational policies, cultural values, and performance objectives, creating clear line of sight and accountability, maximizing employee performance and engagement.
- Sponsor team with key stakeholders and actively encourage professional development and innovative practices within the team.

**What's in it for me?**
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is helping Australians succeed. So we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure.

**What do I need?**

To be successful in this role you will have the following skills, experience, education and/or expertise:

- Ten+ years' experience in a Technology corporate and matrix environment
- Deep knowledge of IT Service Management
- Deep knowledge of IT Operation Management and/ or Configuration Management
- Highly experience with ServiceNow Product in particular ITOM module.
- Team Leading experience
- Exposure to Agile Development Framework
- Track record of successfully overseeing Technology services including:

- Commercial acumen in an IT environment
- Driving efficiency and cost effectiveness in IT
- Driving quality outcomes that support customer needs
- Educating and influencing on the value of IT services

**Education**:

- Tertiary Qualifications in IT, or equivalent experience
- ITIL v4 certification
- Operational experience that includes working across a broad section of IT Services
- Strong background in IT service delivery role

**What is it like to work there?**

We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibil