Customer Success Account Manager

3 days ago

Sydney, New South Wales, Australia Microsoft Full time

The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

As a Customer Success Account Manager (CSAM), you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for execution against our Customer Success Contracts and orchestration of cross-functional programs that deliver customer value and enable transformational customer outcomes. This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.

**Responsibilities**:
**Technical Skilling** - You will build technical competency that supports customer advice, connecting their business goals to Microsoft solutions

**Customer Relationship Management** - You will nurture and establish relationships with key customer stakeholders to enable quality solution planning, delivery execution and governance.

**Account Planning** - You will partner with Account team peers to drive conversations with customers that define and prioritize the strategic alignment between your customer's objectives and

Microsoft's goals.

**Opportunity and Pursuit Management** - You will bring forward customer insights to sellers to support them in identifying and producing opportunities.

**Consumption and Delivery Execution** - You will lead the delivery of Microsoft solutions and take ownership for team coordination that accelerates production level consumption across solution

areas to help our customers achieve their goals.

**Qualifications**:

- Master's Degree in Engineering, IT, Business or related field AND 3+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience
- Bachelor's Degree in Engineering, Information Technology, Business or related field AND 4+ year(s) work or internship experience in solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

**Professional**
- 3+ years relevant work experience within the retail industry.
- Project Management Institute (PMI) or equivalent Project Management certification.
- Prosci or equivalent change management certification.

**Technical**
Breadth of knowledge across Solution Areas including:

- Solid understanding of Microsoft's products, technologies and solutions
- Microsoft certification in relevant technologies (e.g.: Azure, M365), or competitor equivalent.
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

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