Operations Manager

**Free U day - get A PAID off on your Birthday**:

- ** Join a multi award Hotel Group including - AGFG Chef's Hat, Conde' Nast International T**raveler's** Award**:

- ** Exclusive staff benefit programs - "Get MORE at Lancemore" - loads of top retail and Group discounts**:

- ** Competitive salary**

**An exciting opportunity for a guest and operations focused food and beverage guru to join the team managing the day to day running of the Hotel Accommodation, Restaurant, Conferences, Weddings and Events.**

**ABOUT THE ROLE**:

- Lead the Events operations team by attracting, recruiting, training and appraising talented personnel and ensuring processes are in place to develop staff.
- Hands-on management and operational assistance of the day to day floor operations of Rooms Division and the Food and Beverage and department.
- Drive a positive and supportive team culture.
- Quality control of front of house delivery and F&B logistics, including maintaining and managing inventory of materials, supplies, and equipment.
- Ensure budget and customer satisfaction goals are met.
- Establish and set targets, KPI's, schedules, policies and procedures.
- Ensure high levels of food safety compliance are in accordance with statutory requirements
- Ensure a seamless customer centric service is provided for each and every event.
- Support and guide the Conference & Events operations team to ensure a successful and effective operation
- Maintain strong client relationships to exceed expectations
- Handle guest requests, inquiries and complaints effectively and efficiently.
- Responsible for the appropriate and timely set up of all functions and meetings while maintaining the standards of food, beverage and meeting specifications.
- Work closely with all key Hotel operational departments to ensure service execution whilst groups and functions/events are in house and in turn ensuring consistent clients satisfaction.
- Ensure safe working environment is maintained at all times

**ABOUT YOU**:

- Proven leadership skills with the ability to motivate, train and manage front of house staff
- Experience in managing both food and beverage outlets and accommodation in a fast-paced environment
- A go-getter attitude, and the ability to think on your feet
- Solid business acumen and a drive for results
- Administrative skills for effective management and achievement of financial targets, including rostering, compliance and COGS/stock.
- Strong attention to detail
- The knack to create relationships and connections with our staff, guests and owners
- A track record of delivering results through teams
- Commitment to service excellence
- The willingness to be hands-on and work weekends/public holidays
- Immaculate presentation and communication skills
- A passion for hospitality and career progression

**ABOUT US**:
**Lancemore Macedon Ranges**

Surrounded by 274 acres of idyllic Australian bushland with unobstructed views out to the Macedon Ranges and featuring purpose-built meeting areas equipped with modern technology the beautiful, rustic lodge offers 72 private guest rooms with all the comforts of a deluxe modern hotel. Designed for unforgettable experiences, the Dining Room features floor-to-ceiling windows, an extended deck, infinity pool and fire pits for relaxed outdoor entertaining. Reimagined seasonal menus are matched with 5-star Halliday rated Lindenderry Wines and accompanied by seamless service.

**Lancemore Hotel Group**

Founded in 1986, **The Lancemore Group** is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.

Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
- We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Click the** "APPLY NOW" **Button

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

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