Major Incident Manager

1 day ago

Sydney, New South Wales, Australia City People Solutions Full time

Major Incident Manager
- Sydney
- Immediate

City People Solutions is seeking for Major incident managers

Job description:

- Good knowledge and understanding of IT Service operational environments
- Experience with Service Desk tools.
- Awareness of Infrastructure and Technology, sufficient for troubleshooting techniques
- Proven experience and management in ITIL Incident Management for one or more major organizations
- Awareness and appreciation of Service Management best practices (ITIL), tools and best practice frameworks ITIL v2 and or v3
- Understanding of Retail technology and service environments
- Raise, control and manage the resolution major incidents for IT. To facilitate the fastest possible response to major incidents, the MIMs are rostered on a 24x7 basis.

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