Online Sales Associate

2 weeks ago

Australia Zeder Corporation Full time

**Introduction**:
Take Your Online Sales Career to New Heights with Zeder Corp
ZEDER Corporation is a world leader in automotive aftermarket suspension, a proudly Australian owned and operated business with iconic automotive brands such as Fulcrum Suspensions, SuperPro, Formula4x4, Whiteline, and Nolathane that has pioneered the suspension aftermarket since the 1970's.
We're an Australian powerhouse in the automotive industry, with over four decades of experience and a global footprint spanning Australia, US, UK, and Vietnam. Our mission? To enhance the motoring experience no matter the journey To do that, we need the best people - people like you.
**Description**:
YOUR NEW ROLE
Are you looking to showcase your game in not only customer service but sales too? Want to join a world leading business in automotive aftermarket accessories? We are seeking a fun, keen, and passionate (about all things auto and 4x4) legend to join our Zeder team
**As an Online Sales Associate, you will**:
**Provide exceptional customer support**: Answer customer inquiries, offer technical advice, and resolve order-related issues.
**Ensure efficient order processing**: Process online orders, verify stock availability, and coordinate with warehouse and logistics teams for timely delivery.
**Maintain accurate records**: Update order statuses and maintain detailed records to ensure operational efficiency.
**Identify areas for improvement**: Escalate recurring customer concerns to management for analysis and process optimization.
**Contribute to team success**: Work collaboratively with the online sales team to achieve overall goals and deliver exceptional customer service.
**Skills and Experiences**:
ABOUT YOU
**Excellent communicator**: Ability to articulate information clearly and effectively, both verbally and in writing.
**Organized and detail-oriented**: Meticulous attention to detail and exceptional organizational skills to manage tasks efficiently.
**Multitasking master**: Proven ability to juggle multiple tasks and handle customer inquiries promptly.
**Tech-savvy**: Familiarity with order management systems, databases, and ticketing platforms is a bonus.
**Logistics knowledge**: A basic understanding of logistics, warehouse operations, and inventory management is beneficial.
**Automotive enthusiast**: A passion for the automotive industry or suspension systems is a plus but not required.

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