Customer Delivery Supervisor
2 weeks ago
Overview
Join to apply for theCustomer Delivery Supervisorrole atdnatain Brisbane.
We are seeking a hands-on leader with experience in a similar role to join our airport team as aCustomer Delivery Supervisoron a permanent full-time basis.
Reporting to the Customer Delivery Manager, this role is responsible for supervising all aspects of the dnata catering & retail customer delivery strategy, and all operations from the catering centre to the aircraft.
You will assist in the optimisation and integration of an end-to-end catering delivery service.
Responsibilities
Coordinate day to day activities associated with labour activities and aircraft movements, to achieve accurate operational KPI's
Drive collaboration through systems and processes with internal and external customers to avert delays and ensure service level agreements are met
Undertake all possible actions to prevent delays and ensure compliance
Investigate delays to root cause level and implement corrective actions or make recommendations
Support the Leading Hands and/or Allocators in managing daily operational variances and assist with decision making in operational matters
Support the management of team performance and provide effective development and coaching to ensure optimum levels of team and individual performance
Ensure staff compliance with relevant regulatory requirements such as Airside Driving Regulations, Food Safety, AQIS Customs regulations, etc.
What you need to be successful
Proven leadership experience in a similar environment
Experience with customer service, inventory control, and management systems
Business and industry acumen understanding
Previous success achieving KPI targets and adherence to security, safety, health, and environmental requirements
Ability to build constructive and effective working relationships with internal and external stakeholders
Ability to energize and align team members to a shared vision, inspiring high performance
Demonstrated ability to make decisions and act on initiative
Proven adaptability to changing environments
Holder of a HR or MR license
As you will be working in the Aviation Services industry, you will be required to obtain a clear National Police Check
What is in it for you?
Competitive salary
5 weeks annual leave
Be part of a close knit and dedicated team committed to excellence
Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources including online exercise classes
Free onsite parking and meals
About Us
We are Australia's largest and most admired inflight catering and retail partner.
Specialising in inflight catering, retail and food manufacturing, our group of diverse brands enables us to deliver extensive service capabilities.
Chosen by many of the world's top airlines, we operate 16 facilities across 12 cities and employ over 4,000 people who help us to produce over 64 million meals, and service more than 250,000 flights each year.
Parent company dnata – part of the Emirates Group – is one of the world's largest air services providers.
Offering ground handling, cargo, travel, and inflight catering and retail services, dnata ensures the aviation industry operates smoothly and efficiently.
Want to know more about dnata catering and our global businesses?
Visit our Australian careers website and watch a short video here: watch?
v=Xqf4mvwm3E0
Does this role sound perfect for you?
If so, we want to hear from you
Click the link below and upload your resume to start on the journey of joining the dnata catering & retail family today.
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