Quality Assurance Specialist
6 days ago
Company Description
Welcome to This Australian Life.
From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.
We're always looking for people who want to go further with us. People who do what's right, aim high, and work smart. Why not see where we can go?
**Job Description**:
The key focus of the Quality Assurance Specialist role will be to conduct daily, weekly and monthly quality assurance activity across TAL Individual Life. This role will conduct Quality Assurance work across voice and back-end activities, including sales, service and back-end administrative operational activity. Depending on the Quality Assurance task, the Quality Assurance Specialist will either listen to call recordings involving customer and representative contact or review back-end operational tasks and forms. As the Quality Assurance Specialist, you will be expected to write-up potential incidents in line with TAL risk management processes as well as this you will be conducting regular analysis on business improvement and customer outcome optimisation opportunities.
In this role you will:
- Conduct Quality Assurance assessments for TAL Individual Life.
- Identify and capture Level 1 Risk.
- Manage business relationships.
- Conduct call calibration sessions.
- Be responsible for process improvement & business optimisation.
**Qualifications**:
To be successful in this role you will have,
- A thorough understanding of all TAL Individual Life Compliance, Quality Assurance and process requirements including a strong working understanding of all core licence, regulatory and legal requirements.
- Excellent attention to detail and analytical skills.
- Strong ability to build relationships and effective stakeholder management.
- Sound knowledge of all TAL products and services.
- Understanding of core principles relating to fraud, revenue leakage and cost reduction within a contact centre environment.
You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
Additional Information
Work is a big part of this Australian life, and we work hard to make it one of the best parts. We don't just say it; we do it. We offer a workplace that's inclusive and flexible, supporting our people with options that let them make the most of their careers.
We know the value of having different people from all walks of life, with varied points of view and attributes regardless of their age, ethnicity, religion, sexual orientation, gender identity, intersex status or any disabilities they might be living with. We strive for a diverse and inclusive workplace where a sense of belonging encourages people to bring their full selves to work.
LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.
-
Quality Assurance Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeAssurance Full time $120,000 - $140,000Quality Assurance SpecialistWe are seeking a dedicated Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the high performance and quality of mobile applications for iOS and Android platforms.The ideal candidate will have 3+ years of experience in quality engineering, quality assurance,...
-
Quality Assurance Specialist
5 days ago
Sydney, New South Wales, Australia beBeeQuality Full time $90,000 - $120,000Quality Assurance SpecialistWe are seeking a dedicated and experienced Quality Assurance Specialist to join our team. In this role, you will be responsible for monitoring and evaluating quality assurance processes across our institutions.The successful candidate will have a strong understanding of regulatory standards in Vocational Education and Training...
-
Quality Assurance Specialist
1 week ago
Sydney, New South Wales, Australia beBeeQuality Full time $70,000 - $96,000Job Title: Quality Assurance SpecialistWe are seeking an experienced Quality Assurance Specialist to join our team. The ideal candidate will have a strong background in quality assurance and a passion for delivering high-quality results.Develop and implement quality assurance procedures to ensure compliance with relevant standards and regulations.Conduct...
-
Quality Assurance Specialist
1 week ago
Sydney, New South Wales, Australia beBeeQuality Full time $90,000 - $123,000Quality Assurance Specialist\Healius is seeking a Quality Assurance Specialist to join their team.\The successful candidate will be responsible for ensuring the quality of our products and services, identifying and mitigating potential risks, and collaborating with cross-functional teams to drive business success.\This role requires a high degree of...
-
Quality Assurance Specialist
1 week ago
Sydney, New South Wales, Australia beBeeTechnical Full time $85,000 - $110,000Job Title: Quality Assurance SpecialistWe are seeking a detail-oriented Quality Assurance Specialist to provide technical expertise and support to customers. This is a great opportunity for an individual who has experience in quality assurance or control within logistics, manufacturing, or technology sectors.The key responsibilities of this role...
-
Quality Assurance Specialist
1 week ago
Sydney, New South Wales, Australia beBeeQuality Full time $90,000 - $120,000Job Title: Quality Assurance SpecialistSummary:Seeking a seasoned quality assurance professional to lead day-to-day QA functions and ensure compliance with regulatory standards.Lead quality assurance and regulatory affairs activities for Australia, New Zealand, and affiliates.Support compliance with ISO 13485 and local regulatory standards.Act as subject...
-
Quality Assurance Specialist
1 week ago
Sydney, New South Wales, Australia beBeeQuality Full time $36,000 - $62,400Job Title: Quality Assurance Specialist We are seeking a skilled professional to join our team as a Quality Assurance Specialist in the food industry. As a Quality Assurance Specialist, you will be responsible for ensuring compliance with quality standards and identifying defects. Main Responsibilities:Ensuring quality standards are met and identifying...
-
Quality Assurance Specialist
5 days ago
Sydney, New South Wales, Australia beBeeAgile Full time $110,000 - $140,000Job Title:A Quality Assurance Specialist with Agile MindsetDescription:We are seeking a highly motivated and experienced quality assurance specialist to work on a major transformation program. This role involves working with a tech team on projects, including mobile app and cloud testing.Main Responsibilities:Develop and execute test plans for mobile apps...
-
Quality Assurance Specialist
1 week ago
Sydney, New South Wales, Australia beBeeQuality Full time $120,000 - $160,000Job Title: Quality Assurance SpecialistJob Description:We are seeking a highly skilled and experienced Quality Assurance Specialist to join our team. As a key member of our quality assurance department, you will play a vital role in ensuring the highest standards of quality in our projects.Your primary responsibility will be to oversee the implementation of...
-
Quality Assurance Specialist
7 days ago
Sydney, New South Wales, Australia beBeeRisk Full time $80,000 - $120,000Quality Assurance SpecialistElevate our risk and compliance practices by working globally with various teams to identify areas for improvement, ensure regulatory adherence, and minimize risk exposure.This role aims to strengthen internal controls and guarantee the organization meets its global risk management goals. Key responsibilities include developing...
