Automotive Receptionist

5 days ago

Melbourne, Victoria, Australia Zeder Corporation Full time

**Introduction**:
Kickstart Your Automotive Career
ZEDER Corporation is a world leader in automotive aftermarket suspension, a proudly Australian owned and operated business with iconic automotive brands such as Fulcrum Suspensions, SuperPro, Formula4x4, Whiteline, and Nolathane that pioneered the suspension aftermarket since the 1970's.
We're an Australian powerhouse in the automotive industry, with over four decades of experience and a global footprint spanning Australia, US, UK, and Vietnam. Our mission? To enhance the motoring experience no matter the journey To do that, we need the best people - people like you.
**Description**:
Be the Face of Our Brand
Are you a confident and friendly individual who thrives in a fast-paced, customer-facing environment? Fulcrum Suspensions is looking for a reliable Automotive Receptionist to join our Pakenham store.
This is your chance to represent a trusted brand in the automotive industry, greet every customer with a smile, and make a lasting first impression.
About the Role
As the Automotive Receptionist, you will be the first point of contact for our valued customers—over the phone, online, and in-store. You'll need to juggle customer service with basic admin duties, so being organised and tech-savvy is a must.
You'll be trained and supported every step of the way. What we need is someone eager to learn and naturally good with people.
Key Responsibilities
- Customer Service: Greet and check in customers upon arrival. Be the friendly face they remember.
- Phone Management: Handle 30-50 incoming phone calls per day with professionalism and efficiency.
- Booking Management: Use Navision to manage customer bookings and workshop schedules.
- Quoting & Product Navigation: Confidently use our website to generate general quotes.
- Digital Communication: Respond and provide updates to customers via Podium messaging platform.
- Administration Tasks:

- Daily till reconciliations
- Processing and filing purchase orders
- Scanning invoices, internal filing and record-keeping

**Skills and Experiences**:
What We're Looking For
- A well-spoken, confident communicator who enjoys helping people.
- Quick to learn new computer systems and processes.
- Strong organisational skills and attention to detail.
- A professional appearance and positive attitude.
- Previous experience in a reception, customer service or admin role (automotive or retail preferred but not essential).

What You'll Get in Return
- Full on-the-job training and ongoing support
- A stable, Monday to Friday schedule - no weekends
- Generous staff discounts on products
- A close-knit and supportive team environment
- Career progression opportunities within a growing company
- Be part of a respected Australian brand with a proud history

If you're ready to bring your enthusiasm and professionalism to a company that values its people and its customers, we want to hear from you.

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