Guest Service Agent Lancemore Lindenderry Red Hill
1 week ago
Overview
Guest Service Agent – Full Time or Part Time at Lindenderry Red Hill by Lancemore, located in the Mornington Peninsula wine country. This is a rare opportunity to work at one of Victoria's most stunning regional properties.
We're on the lookout for a friendly, experienced and well-presented Guest Service Agent to join our Front Office team. You'll help guests with various needs, create memorable experiences, and thrive in a proactive, well-presented, people-focused environment.
Responsibilities
Greet guests with warmth and professionalism, using their names wherever possible
Handle guest check-ins and check-outs efficiently and accurately
Assist with reservations and provide information on packages, availability, and local attractions
Answer calls and emails in a friendly, helpful and timely manner
Maintain a clean and welcoming front desk area
Assist with poolside service, including tidying lounges and serving drinks as needed
Handle guest payments and cash floats with accuracy
Communicate guest requests and issues to relevant departments promptly
Support a seamless handover across shifts to ensure continuity of service
Live the Lindenderry culture by consistently going the extra mile for our guests
About You
Passionate about hospitality and exceptional guest service
Professional, reliable and a great communicator
Front Office or reservations experience in hotels is an advantage
Comfortable working a rotating roster including mornings, evenings, weekends and public holidays
Energetic and flexible, with a positive, can-do attitude
Why Join Us?
Lancemore is a proudly Australian, family-owned hotel group with a growing portfolio of boutique properties across the country. At Lindenderry, you'll be part of a team that values authenticity, connection and excellence — and you'll have plenty of fun along the way.
We Offer
Ongoing training and career development opportunities
Generous staff discounts across our hotels, restaurants and spas
Company-wide incentives and recognition programs
A workplace culture that feels like home
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeOverviewGuest Service Agent – Full Time or Part Time at Lindenderry Red Hill by Lancemore, located in the Mornington Peninsula wine country. This is a rare opportunity to work at one of Victoria's most stunning regional properties.We're on the lookout for a friendly, experienced and well-presented Guest Service Agent to join our Front Office team. You'll...
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