Audio Service

14 hours ago

Melbourne, Victoria, Australia Buscojobs Full time

EARN a Competitive Salary Package | Based on Experience
Join a National Leader in High-End Home Audio Equipment
Utilise Your Technical Expertise in a Customer-Focused Role
About The Company
Our client is a leading name in the luxury home audio space, known for its premium product offerings and unwavering commitment to customer satisfaction.
With a passionate and expanding team, they are setting new standards in high-end audio retail and service support.
Their headquarters in Epping, Melbourne, is the central hub for operations, product expertise, and after-sales care.
About The Opportunity
Currently in a consistent and exciting period of growth, our client is on the lookout for a personable, proactive and committed Audio Service Repair Technician to join their team at their Epping head office
This is a key position responsible for ensuring customers receive expert warranty and product support for high-end home audio equipment.
You will work closely with customers, suppliers, and internal teams to deliver high-quality service and repairs across a wide range of luxury audio products.
Some of your responsibilities will include :
Test, diagnose, troubleshoot, and repair premium audio products such as headphones, speakers, amplifiers, DACs, and turntables.
Handle warranty enquiries across phone, email, chat, ticketing systems, and social platforms.
Provide remote troubleshooting support and lodge warranty claims.
Maintain clear communication with customers and suppliers throughout warranty processes.
Ensure all work meets internal standards of quality and safety.
Represent and support the brand's product range with expert knowledge.
About You
The successful candidate will have :
2+ years' experience in a service repair technician role within the audiovisual field
Relevant electrical qualifications
Proficiency in CRM systems and Microsoft Office Suite
Strong diagnostic and problem-solving capabilities
You will also have :
Excellent verbal and written communication
High level of attention to detail
The ability to multitask and prioritise
A positive, customer-focused attitude
The ability to work well independently and in a team environment
What's in it for You?
Competitive Salary Package | Based on Experience
Work In A Fast Growing & Established Company
Full-Time Role in Epping With A Supportive Team
Multiple Retail Locations & an Online Store
Cutting Edge Products from Leading Brands
Work in a Passionate & Knowledgeable Team
Opportunities For Professional Development
Immediate Start for the Right Candidate
Staff Discounts on Premium Audio Products
Supportive, Collaborative Work Environment
Apply today and don't miss out on starting this opportunity as soon as possible
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