Quality & Training Manager

4 days ago

Perth, Western Australia Silk Full time

Crown Towers Perth location - Burswood, WA
- Free on-site parking for staff
- Develop your career - supportive operations team

**The Role**
- **Full time permanent role - must have flexibility to work weekends (38hrs per week/5 days)**:

- **Locations based at Crown Towers Perth in Burswood, WA.**:

- **Minimum 2-3 years experience in hotel housekeeping, a bonus if you have experience in training new room attendants**:

- **Requires valid working rights in Australia**

Silk is looking to appoint a self-motivated and reliable individual to join our Team as Quality & Training Manager at Pan Pacific Perth.

This position requires an efficient professional with the qualifications, skills, energy, focus and experience to support the growth of the company.

The Quality & Training Manager is responsible for assisting and coordinating all training and quality of the Housekeeping Department to support the achievement of maximum efficiency. Specifically, through the training and development of staff based at the hotel, conducting regular quality checks and the ongoing review of employee efficiencies.

**Key position Responsibilities**:

- Responsible for assisting in meeting excellent standards in the Housekeeping Department.
- Provide orientation, training and assessment to all employees and new starters at the hotel.
- Participate in Hotel quality auditing requirements, prepare action reports and implement actions to prevent reoccurring issues.
- Schedule routine inspections within hotels to ensure quality meets expectation.
- Evaluate employee performance to assist the Executive Housekeeper when necessary.
- Provide mentoring, coaching and regular feedback and improve team member performance.
- Ensure Workplace Health & Safety procedures are maintained and adhered to.
- Complete regular safety inspections and identify hazards.
- Ensure staff meet productivity requirements and the quality score of the hotel to the required standard.
- Prepare weekly reports in relation to the Training and Quality standards of the hotel.

**About Silk Hospitality**

Silk Hospitality is the fastest growing outsourced housekeeping provider in Australia with operations in Perth, Adelaide, Melbourne, Sydney and Brisbane. Silk is providing service to some of the world's leading hotel brands and is looking for an experienced executive leader with impeccable customer service skills and a passion for working with people.

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