In-Room Dining Team Leader

3 days ago

Melbourne, Victoria, Australia The Ritz-Carlton Hotel Company, L.L.C. Full time

Overview
Join to apply for the
In-Room Dining Team Leader
role at
The Ritz-Carlton Hotel Company, L.L.C.
Location: The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000
Schedule: Full Time
Position Type: Non-Management
Location remotely: No
Position Summary
As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as an
In Room Dining Team Leader
, we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
Responsibilities
Join our Ladies and Gentlemen and lead the In Room Dining Service team and deliver room service to guests in keeping with the standards of the operating procedure guidelines
Ensure the team adequately stock and clean the back of house area at all times
Assist with stocking mini bar items in guest rooms
Assist with serving food, alcoholic and non-alcoholic beverages to guests
Understand guest requirements and deliver service excellence with each customer experience
Oversee that the In Room Dining team complete general operational tasks
Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
Be an empowering leader by providing motivation and support to your department's Ladies and Gentlemen
Plan and execute team building activities for our associates as they are our most important assets
About You
An up to date RSA
Relevant experience in a similar team lead role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast paced environment
Armed with smart solutions and a can-do attitude
Our Benefits
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Equal opportunity statement: The Ritz-Carlton is an equal opportunity employer. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Our brand promise and culture: The Ritz-Carlton Ladies and Gentlemen create experiences that are exceptional and memorable. We deliver Gold Standards, Credo, Employee Promise, and Service Values to guide daily work. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Hospitality
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