Programs Manager

Permanent Full-time role with onsite parking
- Experience within aged care services and/or NDIS.
- Cranbourne West | $80,000 to $85,000 Per Year Plus Super

**About Simply Helping**

Simply Helping Gippsland South & West is a provider of in-home supports with the purpose of adding value, meaning and dignity to the lives of service users and supporting their independence.

Simply Helping commits to the following principles and requires its employees to match that commitment and act appropriately in reporting and addressing any concerns:
- Zero tolerance of racism
- Zero tolerance of abuse towards the elderly or persons with disability
- The Victorian Child Safe Standards
- Respecting and valuing First Nations children

**Purpose of Position**

The primary purpose of the Programs Manager role is to oversee and ensure SHGSW business objectives and strategies are aligned in relation to service delivery in relation to the HCP, NDIS, TAC and Complex Programs.

Reporting to Operation and Business Development Manager, the Programs Manager will play an active role in ensuring that HCP, NDIS, TAC and Complex Programs (including restrictive interventions and compulsory treatment) services and admin functions (but not limited to) adhere to company policies and procedures, and maintain compliance with relevant regulatory and legal entities.

**Key Responsibilities**

**General**
- Work collaboratively at an operation level to provide overall leadership, management and direction across all HCP, NDIS and TAC services but not limited to.
- Oversee and manage the performance and ongoing professional development of direct reports, including provision of support, conducting monthly supervision meetings and annual appraisals, and addressing staff development and performance issues, in conjunction with the Programs and HR Managers.
- Develop and maintain relationships and partnerships with key networks and stakeholders, creating opportunities for program development.
- Work towards making continuous improvements, service expansion and appropriate organisational responses to government policies, reforms and changes.
- Actively participate and contribute to the organisation's policy review and development, as well as strategic and business planning, ensuring that HCP, NDIS and TAC services are aligned to organisational strategic direction and meet all funding/compliance requirements.

**Quality Management**
- Oversee all activities and tasks that must be achieved to maintain standards of performance and compliance. This includes the determination of a quality management system, creating and implementing quality planning and assurance, and quality control and improvement.
- Identify opportunities for improvement, develop process and procedure efficiency, and conduct regular reviews.
- Contribute ideas for content of the in-service education program, based on trends identified through quality systems audits.

**HCP, NDIS, TAC and Complex Programs (Authorised Program Officer)**
- Oversee the development and implementation of effective care plans, behaviour support plans (maintained in RIDS every 12 months or as specified), individual support plans and behaviour strategies which address client needs within individual budget constraints.
- Coordinate quarterly client reviews, to maintain quality and compliance with a focus on care plans, funding and reporting requirements
- Develop and implement policies and procedures for all programs, with assistance from the Programs Advisor.
- Conduct training sessions for existing personnel involved with program delivery, and support compliance with company policies and processes, and regulatory and legislative requirements.
- Set performance targets and implement performance improvement measures where necessary.

**Skills / Attributes**
- Strong workload management ability.
- Clear communication and ability to develop report with colleagues, service users and other stakeholders.
- Good problem-solving and decision-making skills.
- Strong ethical standards and personal integrity.
- Strong leadership skills.

**Qualifications, Experience and Knowledge**
- A tertiary qualification in human services / social science or equivalent experience in similar role.
- Demonstrated experience in service design and delivery as a manager within aged care services and/or NDIS.
- Comprehensive knowledge of the workings, regulatory and legislative requirements, and funding arrangements for HCP, NDIS and TAC programs.
- Experience in developing and monitoring budgets, contract management and reporting.
- Ability to develop and maintain professional and collaborative relationships with a range of internal and external stakeholders.
- Highly-developed communication, interpersonal and negotiation skills.