Service Advisor

1 week ago

Australia Stm Trucks & Machinery Full time

**Oak Flats, Shellharbour**:

- Full Time

STM Trucks & Machinery is a privately owned family business operating for over 45 years, from 3 locations in Sydney, Wollongong & Canberra.

We provide new & used sales, service, spare parts and finance for a wide array of customers in industries like transport, warehousing, construction, infrastructure, civil works, waste management and government.

STM Trucks & Machinery is a authorised dealer for industry leading brands like **Fuso, Iveco, Kobelco, ASV, Merlo, D'Avino, C&F **and many more.

An exciting opportunity has arisen for an experienced **Service Advisor **to join our growing service team at our **Oak Flats** branch The position is on a full-time basis with competitive remuneration package.

**In this role, you will make an impact in the following ways**:

- Be the first point of call for our service customers
- Multitasking and meeting periodic deadlines
- Dealing with customer queries and complaints
- Working in conjunction with the Service Manager & Technicians
- Assist in improving revenues and efficiencies
- Delivering exceptional service to our customers
- Building strong customer relationships

**To be successful in the role you will need the following**:

- Computer literacy (MS Word, Excel, Outlook)
- Excellent communication skills (verbal & written)
- Good time management and organisation skills
- Ability to work individually and follow instruction
- Commitment to long term employment and its opportunities
- Exceptional skills in understanding customer support requirements
- Willing to attend OEM specific technical training & development
- Team player with commitment to our values, policies and procedures

In return we can offer a great working environment with a cohesive service team, competitive wage, computer and mobile phone.
- Do you have customer service experience?
- Which Microsoft Office products are you experienced with?
- How many years' experience do you have as a service adviser?
- Do you have a current Australian driver's licence?

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