Community Relations Consultant

1 day ago

Gold Coast, Queensland, Australia Wsp Australia Full time

**About us**

**The Opportunity**

We have multiple positions available for **Community Relations Consultants** who will work directly with flood affected homeowners across seven Local Government Areas of **Lismore, Clarence Valley, Richmond Valley, Ballina, Byron, Tweed and Kyogle.**

As these roles will require face-to face interactions with homeowners and on-site management of issues and stakeholders, we are seeking people based in the Northern Rivers region of NSW, or those who are willing to travel or relocate for the role.

You will be a key resource for people recovering from major flood events. You will be responsible for assisting eligible flood impacted homeowners through the process of accessing buy backs or resilience grants as part of the NSW Government's Resilient Homes Program.

You will deliver personalised case management to homeowners and work with them to find solutions, navigate complexities and streamline information and processes. You will bring compassion, empathy and understanding to all interactions with flood affected communities and homeowners.

People with community relations, communication and engagement or case management backgrounds and experience are encouraged to apply.

These roles are for a period of **12 months with potential for extension**.

Day to day, you will:

- Support complex engagement processes and lead conversations and interactions with eligible homeowners
- Deliver face to face engagement with property owners, community members, and industry groups
- Identify and report issues and concerns and maintain a database of homeowner information and interactions via Consultation Manager
- Work with a team of field staff to streamline interactions with homeowners and ensure that complex technical information is understood by homeowners
- Prepare information and materials to support the roll out of information
- Attend community events and information sessions to share information about the project and interact in the local communities
- Foster a culture of collaboration and mutual respect
- Role model and coach others in techniques for active listening, understanding others' viewpoints and displaying empathy

**What we'll love about you**

You are a highly organised self-starter who enjoys connecting with the community and people to achieve positive outcomes.

You are an empathetic and compassionate individual, dedicated to helping people who have experienced a traumatic event.

You can translate complex information to a target audience and build trust and rapport with the people you work with.

You're likely to have experience in community or government relations, communications, stakeholder and community engagement or case management. We have multiple positions to fill and will consider all levels of experience.

**What we will offer you**

At WSP we provide a diverse and inclusive work environment and offer many personal and professional development opportunities that are aimed to help you deliver your best self to the role whilst managing your personal life in balance. We have been recognised for the second consecutive year as a Great Place to Work with year-on-year increases in employee engagement.

Some of the many benefits we offer our employees include:

- Flexible working hours and working from home
- Global mobility
- Parental leave and purchased additional annual leave
- Corporate employee discounts and offers
- Salary continuance insurance
- Wellness at work & social club
- Workplace giving /volunteering
- Employee reward & recognition program
- Professional and technical development opportunities

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