Des - Inwork Support Coach - Clarkson

2 weeks ago

Perth, Western Australia Atwork Australia Full time

Company Description

atWork Australia is a leading national provider and delivers Disability Employment Services on behalf of the Australian Government. We are proud to have strong partnerships with employers to help drive employment opportunities for all Australians across six states

**Job Description**:
We have an exciting opportunity to join our In-Work Support Coach team in Clarkson office. If you're looking for work with purpose that has that ability to change peoples' lives for the better, we want to hear from you. The right person has great opportunity for career progression within the team.

The In-Work Support Consultant's role is to support our clients once they have a job, and work with employers, ensure long-term sustainable employment.

On a typical day as an In-Work Support Coach you might be:

- Ensuring all placed clients are supported and contacted, at least fortnightly;
- Identify areas where alternative or additional training is required and facilitate this support where appropriate;
- Tracking all placements and maintaining up-to-date records;
- Providing on the job support to participants and employers to ensure Participants maintain sustainable and ongoing employment;
- Liaising with employers, clients, and other team members to assist clients to maintain their employment;
- Assisting with management of claims;
- Escalating risks or concerns through appropriate channels; and
- Ensuring our clients, employers and those we work with, receive exceptional service at every stage of the process.

**Qualifications**:
**Attributs and Experience**:

- Experience in a customer service or client facing role, minimum two year's experience and solid work history
- Hold a current Drivers Licence and vehicle is a must
- Ideally, demonstrated experience of working with people overcoming challenges;
- Happy and confident liaising with multiple external and internal stakeholders;
- Confident working to KPIs and making placements that result in sustainable and lasting employment for our clients/employers;
- An overall desire to be part of our broader atWork Australia family, with a true belief in our purpose: to connect people and business, so both can thrive; and

Additional Information
**What we will give you**:

- Ongoing career development and national opportunities, access to the MedHealth Academy including your own professional development plan inclusive of individual training and mentoring.
- Opportunity to complete a Certificate IV in Employment Services *conditions apply.
- Job stability, guaranteed full time hours.
- Achievable quarterly incentive scheme.
- Access to a range of benefits including discounts for health insurance, Employee Assistance Program, ability to purchase additional leave, roadside assistance and paid parental leave.

**You are welcome here.**
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.

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