Asm - Retail Assistant Store Manager - (2/Ic) - Victoria'S Secret - Highpoint

1 week ago

Melbourne, Victoria, Australia Bath & Body Works Full time

**Step Into Something Bigger - Join Victoria's Secret as a Customer Experience Manager (2IC)**
**Highpoint, Melbourne | Full-Time | High-Volume Flagship Environment**

Valiram is growing, and so can your career

Are you an experienced **Store Manager or high-performing 2IC** looking for your next challenge? This is your opportunity to step into a **dynamic leadership role** with one of the world's most iconic brands—**Victoria's Secret**.

We're looking for a **Customer Experience Manager (2IC)** to partner with our Store Manager in leading our **high-volume, customer-obsessed** Highpoint store. This is not your standard ASM role—it's a **complex, multi-faceted leadership opportunity** where your **operational expertise, commercial acumen, and people-first leadership** will make a real impact.

**Why Join Us?**

At Valiram, Asia-Pacific's premier retail specialist, our people are the foundation of our success. Joining our team means:

- **Career progression** with a global retail group that celebrates internal growth
- **Premium training & development** to sharpen your leadership and operational skills
- **Generous team member discounts** across our portfolio of luxury and lifestyle brands
- **Opportunity to influence and shape a flagship store's success**

**What You'll Do**

As the **Customer Experience Manager**, you'll be the **right hand to the Store Manager**, driving:

- **Team Leadership & Development**: Coach, inspire, and grow a high-performing team that delivers world-class service.
- **Operational Excellence**: Ensure smooth day-to-day operations, manage inventory, and maintain exceptional visual and operational standards.
- **Commercial Results**: Maximise sales, control costs, manage KPIs, and contribute to P&L outcomes.
- **Customer Experience**: Champion a culture where every interaction delights and builds loyalty.

**What We're Looking For**

We want a leader who thrives in a **fast-paced, high-volume environment**, ideally with:

- **Store Manager or strong Assistant Manager experience** in retail, hospitality, or a service-driven environment
- **Proven ability to drive sales & profitability** while managing complex operations
- **Strong people leadership skills** with a passion for training and developing teams
- **Commercial mindset & adaptability** to manage challenges and deliver results

**Ready to Lead Something Big?**

This is your chance to **step into a pivotal 2IC role**, shaping the customer experience and store performance for one of the most iconic brands in the world.

Pay: From $65,000.00 per year

**Benefits**:

- Employee discount

Work Location: In person

Application Deadline: 05/09/2025

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