Iba Operations Manager Nsw/Act

From product specialists to our category managers, our Sales & Operations team are the movers and shakers keeping local retailers open for business. With their data
- driven solutions and access to the homegrown brands customers love, they give family
- owned business the opportunity to thrive.

If you're a proactive problem-solver who loves a challenge, you'll be right at home in a fast
- moving industry that values hard work and innovative thinking. And with the power of our community behind you, you'll have all the tools you need to make your mark on the future of independent retail.

Due to an internal promotion, we have an amazing opportunity to join the Australia's largest broad range liquor wholesaler - Australian Liquor Marketers (ALM) as the IBA Operations Manager NSW/ACT.

Reporting into the IBA NSW/ACT Business Manager, the aim of this role is to drive improvement in the IBA (Independent Brands of Australia) Network by developing and maintaining consistently high operational standards in the IBA retailer network across the NSW/ACT region by working with retailers while promoting Key IBA retail strategies through "Best Store in Town" executional excellence.

The Operations Manager is also responsible for leading, coaching, developing and mentoring the IBA Business Development Managers for the retail channel in NSW/ACT

What you'll do

Provide direction and advice for the overall operations of the retail stores in the Eastern Region. This includes providing advice on the management of stock, layout, assets and human resources

Manage store standards and customer service standards by ensuring retailers are adequately trained and provide training for staff. Where skills gaps are identified, provide coaching and training to minimize gaps

Ensure all IBA BDMs complete a promotional execution audit on every store every call cycle and reporting process is followed 100%

Ensure operations & sales teams are competent using the ALM Web Portal, MyIBA & SIF, sales reporting tools and other technology

Develop and coach the Business Development Team to achieve key KPI's in their given territories

Develop and identify opportunities for key foot print store growth within the NSW/ACT zone. Work with the team to compose and present robust financial and brand proposals that will demonstrate our commitment to successful independents.

What you'll bring

Minimum 5 years' experience in a retail management environment, preferably in Liquor or FMCG

Customer First Mindset

High level of customer service and relationship management skills, including use of CRM tools

Sound financial skills with a proven track record of achieving targets and budgets

Robust negotiation skills

Collaborate leadership skills with the ability to coach and develop

Strive for continuous improvement

What we can offer you

Career Development Opportunities

Flexible working environment

Great team culture

You can make a difference and shape what this iconic Aussie brand stands for

We're all about celebrating success, and we're proud to be a WGEA Employer of Choice for Gender Equality, an accredited FlexReady workplace and a Gold Standard Mental Health First Aid skilled workplace.

At Metcash, we're the power behind an independent Australia. For almost 100 years we've been proudly supporting local, family-owned businesses - sticking up for the little guys and helping them become the best stores in town. Today we're Australia and New Zealand's leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we'll always be locals at heart.

So, roll up your sleeves and bring your best self to work, and we'll give you the support you need to develop a rewarding career and make your mark on the future of retail.

Make your Mark

LI-SO1

We are the largest supplier of liquor to independently owned liquor retailers and the largest broad range liquor wholesaler in Australia.

ALM supplies over 12,000 liquor customers. In addition to supplying liquor stores, ALM incorporates a specialist on-premise liquor division that supports bars, pubs, restaurants and hotels. Through our network of 14 distribution centres located in each State and territory in Australia, we support independent businesses with a competitively priced and extensive liquor range, delivered through our cost effective and efficient supply chain.