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Learning & Development Specialist

2 weeks ago

Sydney, New South Wales, Australia Snooze Full time

Snooze Management is on the hunt for a talented **Learning & Development Specialist**.

This exciting role is responsible for delivering engaging learning materials and resources and is a key support to delivering all strategic projects at Snooze.

**Perks of the job**
- Work with an amazing, passionate and talented team of individuals.
- Partake in ongoing training, development, support & office activities.
- Market an iconic brand with quality products and exceptional service
- Enjoy employee discounts across all our brands
- Hybrid work (once role established)

**Day-to-Day**
- Engage with key stakeholders - franchise partners, retail team members and the Support Centre team to support and deliver strategic project work.
- Identify, analyse, and document operational change impacts caused by projects and manage the appropriate interventions through a learning lens.
- Identify and document the training needs of Franchise Partners, retail store teams and Support Centre team members to transition to any new operational processes.
- Develop training materials and work with appropriate partners to produce them.
- Ensure all training materials align with compliance and organisational goals.
- Facilitate and manage workshop sessions alongside our talented Instore Field Training team, at such events as Snooze Forums or Snooze Conferences.
- Identify, develop and create training modules related to our service offerings using contemporary methods of training delivery.
- Assist in the overall presentation and formatting of the e-learning modules to enhance user experience.
- Deliver training as required.
- Keep abreast of the latest developments in learning trends, changes in learning theory, developments in learning technologies and different training techniques, including e-learning, coaching, mentoring, classroom training and workshops.

**To be considered for this role, you must have**:

- A Certificate IV in Training and Assessment (minimum qualification)
- High proficiency in MS Office (Word / PowerPoint / Outlook)
- Previous experience in the creation and delivery of learning packages, including instructional design (critical), evidence of content development work
- Experience in facilitating in-house e-learning programs and workshops with the ability to engage audiences in different settings.
- Authoring skills in e-learning using Articulate 360 or similar and LMS experience and technical abilities
- High-level planning and organisation with a strong service approach and attention to detail.
- The ability to create supporting material/media (audio, video, simulations, role plays, games, etc).
- Exceptional verbal and written communication skills.
- Strong writing and editing skills with an ability to convey complex information clearly with the ability to edit and proof-read
- The ability to work collaboratively within a team environment.
- Hold a full Australian driver's license.
- Experience in working under pressure, setting and managing conflicting priorities and meeting specified timeframes
- Flexible working approach to deliver the best outcomes
- Ability to work both autonomously and co-operatively with others and contribute in a team environment
- The ability to travel interstate on occasion