Op Shop Retail Assistant

5 days ago

Melbourne, Victoria, Australia Rspca Victoria Full time

Use your Retail experience to support Animal Welfare
- Work within a supportive team environment
- Fulltime based at our Op Shop in Mornington

**About RSPCA Victoria**

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is 'ending cruelty to all animals'. We are Victoria's best-known and most respected animal welfare organisation forming part of the RSPCA Federation, with over 400 employees and 1400 volunteers in Victoria.

Our organisation's purpose is with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria's values of **Clarity, Accountability**, **Respect,** **Consideration**, **Expertise** and **Collaboration** - set clear expectations for all our staff and volunteers as they work together, and with the community.

**About the Role**

Reporting to the Op Shop Store Manager, the Retail Assistant is responsible for supervising a team of volunteers and assisting in overseeing the daily operations of the store to ensure profitability, sustainability and positive presence within the local community. We are looking for someone to join our Mornington team working on a full-time basis.

**Duties and Responsibilities**
- Assist in the supervision of a team of volunteers to the highest levels of performance and engagement.
- Contribute to the management of the Op Shop's operations including overseeing pricing, maximising profitability and achieving sales targets.
- Provide a high level of service to customers to resolve customer queries and complaints
- Positively represent RSPCA Victoria in the local community.
- Effective and efficient stock management, visual merchandising and high-level retail operations to contribute to the profitability and sustainability of the Op Shop.
- Assist in the induction of volunteers to ensure that the store has the appropriate resources in place to achieve their goals.
- Contribute to a positive and inclusive work environment.
- Assist with ensuring a safe working environment whereby employees and volunteers perform their duties safely and adhere to all WH&S policies and procedures.

**What we are looking for from you**
- Previous experience in a similar role that requires strong administration, customer service and organisational skills
- Previous experience working with and managing volunteers.
- Demonstrated ability to work in a fast paced and challenging work environment
- Ability to work as part of collaboratively team as well as independently on occasions.

**What's on offer?**
- Access to a range of mental health and wellbeing supportive initiatives; including confidential counselling services and education programs
- Generous discounts on products and services, including Royal Canin pet food, Hush Puppies footwear, Bupa healthcare and RSPCA Victoria retail
- Salary packaging and novated leasing options

**Recruitment Requirements**
- Willingness to undergo a National Police Check
- Valid driver's license.

**How to Apply**

**_
**Applications will be actively reviewed as they are received**_**

RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria's Diversity & Inclusion Policy here.

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