Customer Success Manager

Location: St Leonards, New South Wales, AustraliaContract Type: RegularSchedule: 38Job ID: R100510Customer Success Manager Sydney or Hybrid Global Leader in Risk, Compliance & Identity Solutions About the BusinessLexisNexis Risk Solutions is the essential partner in risk assessment, helping businesses across financial services, government, telecommunications, fintech, and beyond.
From fraud prevention to AML/CTF compliance, identity authentication, and credit risk mitigation - our solutions help organisations solve some of the world's most complex challenges.
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About the RoleWe're looking for a driven Customer Success Manager to join our high-performing APAC team.
You'll take ownership of a portfolio of clients, driving retention, renewals, and growth.
By building strong relationships, you'll become a trusted advisor - ensuring our customers gain maximum value from our market-leading solutions while identifying opportunities for upsell and cross-sell.Reporting to the Senior Director, Sales - APAC, this is a permanent full-time role based in Sydney with combined home/office-based arrangements to have flexible work-life balance.ResponsibilitiesManage a portfolio of accounts, ensuring retention & customer satisfactionBuild trusted client relationships and anticipate customer needsDrive adoption of solutions through proactive success strategiesCollaborate with Sales & Product teams for seamless onboarding & supportIdentify upsell and cross-sell opportunities and partner with BDMs to close dealsMonitor customer health and proactively resolve issuesGather client insights to support product development & innovationRequirementsProven experience in account management, customer success, or relationship managementBackground in financial crime compliance, fraud, or identity solutions (highly desirable)Experience with SaaS/technology solutions and CRM tools (Salesforce preferred)Strong communication, presentation, and problem-solving skillsA team player mindset with a results-driven approachExperience working with cross-functional teams, such as operations and product developmentBe results-driven and able to meet or exceed customer satisfaction and retention goalsWork in a way that works for youWe promote a healthy work/life balance across the organisation.
We offer an appealing working prospect for our people.
With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.Working for youWe know that your wellbeing and happiness are key to a long and successful career.
These are some of the benefits we are delighted to offer:Work with an inclusive global company that values flexibility, wellbeing, and career development.Discounted Health plan rate and Optical AssistanceLife insurance and income protectionOption to buy additional Annual Leave daysEmployee Assistance ProgramFlexible working arrangementsBenefits for you and your familyAccess to learning and development resourcesLearn more about the LexisNexis Risk team and how we work hereTake the next stepIf you're passionate about helping customers succeed and want to be part of a global leader solving real-world problems, we'd love to hear from you.Apply today and grow your career with LexisNexis Risk Solutions.We are committed to providing a fair and accessible hiring process.
If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-.
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If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-.
Criminals may pose as recruiters asking for money or personal information.
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USA Job Seekers:We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.EEO Know Your Rights.