Clinic Concierge

5 days ago

Ballarat, Victoria, Australia Lca Wendouree Full time

Are you someone who loves serving customers, the buzz of retail and takes pride in offering a world-class customer experience?

As Clinic Concierge at Laser Clinics Australia - **Wendouree**, you will be the face and ambassador of the brand.

Our highly valued Clinic Concierge is responsible for ensuring that all our clients have an outstanding customer experience from the moment they walk in, to the time they leave. This role is front-facing to our clients and represents the brand to the highest possible standard. If you love customers, are solution orientated and love the thrill of retail - this role is for you

**YOU WILL BE RESPONSIBLE FOR**
- Maintaining exceptional clinic standards, ensuring our clinic is pristine, hygienic, and prepared at all times
- Meeting KPIs for product sales and client rebookings
- Educate clients on pre and post-care by recommending skin care products
- General administration, including recording and reconciling transactions

**ABOUT YOU**
- Exceptional communication skills
- Problem-solving skills with solution orientated mindset
- Experience in sales and/or customer service (ideally 3-5 years in a beauty retail customer-facing role)
- Flexibility to work in a retail environment during late-night trading, weekends, and public holidays
- Professional, ethical, and immaculate presentation

**PERKS**
- Generous discounts on treatments and products
- Monthly incentives and opportunities to earn bonuses
- Top performers get invited to our annual black-tie Gala Dinner, held at a surprise location every year
- Access to our Employee Assistance Program
- Amazing careers pathways through our ever-growing 200+ clinics worldwide

**CAREERS TAILORED TO YOU**

At Laser Clinics Australia, we are committed to building a diverse team and inclusive culture where we can be the best version of ourselves. Laser Clinics is the largest cosmetic clinic in the world, specialising in Laser Hair Removal, advanced skin treatments, cosmetic injectables, body sculpting and the high-performing skincare brand, Skinstitut. Every client that enters our clinic is asked "_what results are you looking for". _Our team tailors every beauty treatment for every client. That way, every client leaves satisfied with their result.

**HOW TO APPLY

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