Senior Solutions Engineer

Overview
Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows.
Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work.
Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson.
As an integrator across the entire tech stack, Tines connects with any API-enabled service.
This flexibility enables our customers to achieve their highest-priority goals faster.
And because Tines is secure and private by design, it's popular with security, IT and other security-focused teams.
At Tines, we're driven by our values of Simplicity, Speed, and Soundness.
We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity.
We're excited about what's next, and we're looking for others to join us on our journey.
We are looking for a Sr.
Solutions Engineer to join our pre-sales team at Tines and win new customers.
You will partner closely with our Account Executives & sales leadership to evangelize Tines' SaaS solutions and educate customers on the business value that they gain with no-code automation.
You will use your product and technical knowledge to demonstrate how Tines can work with existing technology stacks to perform simple or complex automation without the need for coding or lengthy integration work.
The ideal candidate will be someone who understands customer business pains and can show how Tines can be deployed quickly to add value and solve problems.
What You Will Be Doing
Develop strong and deep knowledge of Tines no-code automation and apply your knowledge to security & IT operations challenges that our customers face
Create and deliver compelling presentations to prospective customers and key alliance partners, clearly communicating the value and differentiation of Tines solutions
Build and demo Tines Stories with customers to show value and win sales
Manage the technical decision process with customers, setting and managing expectations in proof of concepts and/or evaluations
Collaborate with Sales to identify key use cases to support competitive account strategies that solve customer challenges
Support enablement of Tines' priority channel and technical alliance partners, and support their pre-sales engineers on customer engagements
Be a key source of market feedback into the product organization
Contribute to our knowledge base by sharing key customer experiences, technical competitive insights, creating new Tines automation stories from customer and partner interactions and more
Support the greater Solutions Engineering team in developing metrics and refining SE operations into best practices that are shared across all SE teams
Senior-Level Responsibilities
Strategic Leadership:
Drive the strategic direction for sales engineering within the ANZ region, aligning with overall business goals and objectives
Act as a senior voice of the SE team in setting the direction for sales engineering in the ANZ region helping us evolve to meet overall business goals and objectives
Mentorship:
Mentor and provide guidance to other sales engineers, fostering professional growth and skill development within the team
Thought Leadership:
Represent Tines at industry events, conferences, and webinars, showcasing the value of our solutions and establishing Tines as a thought leader in automation
Complex Problem Solving:
Lead the design and implementation of complex automation solutions for high-profile customers, ensuring successful deployment and integration
Cross-Functional Collaboration:
Work closely with product management, marketing, and engineering teams to influence product roadmap and strategy based on market and customer insights
Customer Advocacy:
Act as a senior advocate for key customers, ensuring their needs are met and their feedback is incorporated into product development
Innovation:
Identify and drive initiatives that enhance the overall effectiveness and efficiency of the sales engineering function, including process improvements and new tool adoption
What You Bring With You
8+ years of experience in a pre-sales / sales engineering or technology delivery position at a SaaS company
Strong technical background and experience working with APIs, and a curiosity to learn new cloud technologies
Security and/or IT industry experience
Strong skills and experience with uncovering customer needs
Experience with delivering compelling demos to customers and winning technical evaluations
Experience communicating with business and technical audiences
A love for learning, open to giving and receiving feedback and passionate about making clients successful
Project management skills and ability to deliver customer solutions
Analytical skills and the ability to craft actionable insights from complex data
A startup mentality with the ability to adapt in a fast-paced environment
Ability to travel up to 30% - 40%
Equal Employment Opportunity
Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.
Additional Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Software Development
We're unlocking community knowledge in a new way.
Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr