Customer Engineer/Field Engineer

1 week ago

Brisbane, Queensland, Australia Experis Manpowergroup Sp. Z O.O. Full time

Overview
Field Engineer/Customer Engineer - IT Support. As a Field Engineer, you\'ll be the go-to technical expert providing first and second-level IT support to internal/external stakeholders through various channels—phone, email, walk-ins, and remote sessions. This role blends hands-on hardware support with deep software troubleshooting, making it ideal for someone who thrives in dynamic environments and enjoys solving complex tech puzzles.
Responsibilities
Deliver desktop and server support across Windows and Linux platforms
Install, configure, and troubleshoot hardware (laptops, desktops, monitors) and software
Provide Office 365 support including Outlook, Exchange, and mailbox management
Manage Active Directory tasks (user accounts, mailbox provisioning)
Perform hardware break/fix, upgrades, and diagnostics
Support physical and virtual environments (VMs, servers, desktops)
Handle network fault diagnostics and root cause analysis
Install and configure printers; manage deployments and disposals
Execute complex software installations and troubleshoot application issues
Offer desk-side and remote support with a strong customer service mindset
Skills & Experience
1+ year in IT Service Desk, Help Desk, or Technical Support roles
Proven experience in fault investigation, triaging, and resolution
Strong knowledge of Windows 10, Windows 7, Linux, and other OS platforms
Hands-on experience with Office 365 and corporate IT environments
Familiarity with Active Directory and Exchange administration
Ability to build and upgrade PCs with solid diagnostic skills
Experience supporting both standalone and networked systems
You're someone who enjoys rolling up your sleeves to fix things, thrives on solving problems, and communicates clearly with both tech-savvy and non-technical users.
Madhuri Mhanta
Key Accounts Consultant
Let\'s Connect
LinkedIn: in/madhuri-mhanta-5a4a7a17
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more -
State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
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