Solutions Engineer

Overview
Compass is a smart school management platform used in 5,000+ schools across Australia and beyond.
We believe that time spent in the classroom should be for learning and teaching.
Our ecosystem is supported by a team of 300+ professionals delivering smart school management solutions worldwide.
Compass is proud to be an equal opportunity employer, embracing diversity and inclusion.
It's an exciting time to join Compass as we grow with our mission.
Why we need you: You're passionate about technology and education, and you know how to transform ideas into real-world results for schools.
As a Solutions Engineer at Compass, you'll work closely with schools to design and demonstrate solutions that meet their unique needs.
From tailored product demos to technical solution design, you'll help schools understand and adopt the full potential of our platform.
You'll thrive if you're motivated by problem-solving, confident in translating complex technical concepts into clear value, and enjoy working at the intersection of product, sales, and customer success.
Responsibilities
Pre-Sales EngagementCollaborate with Chief Revenue Officer (CRO) and Schools Engagement Managers to understand prospect needs and define solution strategy
Deliver tailored product demonstrations, technical deep dives, and proof-of-concept sessions to key stakeholders (e.g., school leadership, IT, administration)
Provide consultative input on product configuration, implementation feasibility, and alignment to school-specific workflows
Respond to RFPs, RFIs, and security assessments with accuracy and confidence
Solution Design & EnablementTranslate customer requirements into viable, scalable configurations of the Compass platform
Collaborate with Product and Implementation teams to ensure solution feasibility and accurate scoping
Build and maintain technical collateral (integration guides, demo environments, solution architecture diagrams) to support the sales cycle
Sales Team EnablementTrain and coach Sales colleagues on Compass platform capabilities, integration patterns, and value propositions
Contribute to the continuous improvement of sales playbooks, discovery frameworks, and objection-handling strategies
Serve as a subject matter expert in Compass modules and underlying architecture
Customer Advocacy & FeedbackCapture insights from the field to influence product roadmap and customer experience improvements
Act as the voice of the customer internally, identifying opportunities for innovation or new product use cases
Ensure a smooth knowledge handover from Sales to Customer Success teams
Qualifications
Proven experience in a solutions engineering, pre-sales consulting, or technical sales role (ideally in SaaS, EdTech, or enterprise software)
Strong technical fluency across software platforms, APIs, integrations, and data security concepts
Exceptional communication and presentation skills, with an ability to engage both technical and non-technical audiences
Familiarity with the education sector, especially K-12 operations, is highly regarded
Experience working in cross-functional teams and fast-paced growth environments
Benefits
We come together with our unique strengths to work towards a common purpose - shaping the future of education.
When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment
A flexible working culture
Learning & Development opportunities - we want you to grow and get the most out of your role
Parental Leave Program for both primary and secondary carers
24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support
Prerequisites
A valid Employee Working With Children Check & National Police Check
A valid Driver\'s License
Verification of unrestricted work rights in Australia, e.g. citizenship, passport, or birth certificate
Job details
Seniority level: Associate
Employment type: Full-time
Location: Brisbane, Queensland, Australia
Job function: Engineering and Information Technology
Industries: Non-profit Organizations and Primary and Secondary Education
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