Program Manager/Snr Pm

7 days ago

Melbourne, Victoria, Australia W Solutions Full time

Initial 12 month fixed term contract with a view to extend or go perm
- Great role for a Senior PM looking to step up or a hands on Program Manager
- Hybrid working model, Melb CBD location, work/life balance

Our client is a global software product company that provide a range of HRIS products and are looking to expand in the Australian market. They are looking for a hands on Program Manager or a Senior Project Manager looking to step up in the role to help with a Program of work for their key clients.

The role will work with a variety of stakeholders within the customer and internal teams, as part of the program delivery. Additionally, the incumbent of this role will be required to develop, implement, and maintain the necessary reporting, and key performance indicators ensuring clear visibility across all workstreams of the program — highlighting milestone progression, risk management and overall successes.

The main purpose of this program is to transform legacy products to next gen products. The clients are in the health industry so any health experience would be highly advantageous.

There are no direct reports and you will be working alongside Project Managers and have a PMO coordinator to provide support, but you will be essentially managing the program and ensure all the projects are on track and manage esclations when required.

This is a 12 month Fixed Term Contract paying up to $140K base + super, with a view to potentially extend or go permanent as there are always opportunities within the organisation. They have a great work/life balance, hybrid working model and a collaborative culture. Office is located in Melbourne CBD.

**Responsibilities**:

- Manage all customer delivery programs across product suite
- Work closely with the Head of Program and Project Delivery to clearly define customer demand, project scope and success criteria — including clear measures of success, deliverables, timelines and resources
- Develop strong working relationships with key members of the team (such as Functional Heads, Director of Professional Services and project team members)
- Maintain program and project reporting with support from PMO
- Lead in the transition from program to business as usual and sign off of program or projects by the customer
- Support program improvement based on the outputs from After Action Reviews / Retrospectives
- Manage the program and project forecasts and timesheet actuals

**Skills, Knowledge & Qualifications**:

- Experience of managing software implementation and transition projects, preferably for a vendor
- Experience working in the healthcare industry highly desirable Experience implementing Governance, Risk Management, Compliance (GRC) (e.g. Incident Management, Feedback, Policy Management) and/or Workforce Management (WM) software
- High level knowledge of the associated workflows, governance and compliance considerations for GRC and/or WM
- Knowledge of Riskman, DCIQ, RosterOn or Optima would be advantageous
- Very strong and demonstrable experience in Program Management
- Knows the value of good project governance and documentation, and follows these practices
- Good understanding of commonly used program and project management methodologies and frameworks
- Budgeting and cost management experience

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