Warehouse Manager

Alexandria, Sydney, NSW, Australia
- Full-time

Company Description

About Us

SKUTOPIA is a fast-growing Australian startup on a mission to decarbonise and democratise logistics. We're building an innovative ecosystem that powers the booming eCommerce industry.

SKUTOPIA is a cloud-based Software as a Service (SaaS) & Robotics as a Service (RaaS) solution provider allowing eCommerce businesses to manage orders across multiple storefronts, as well as inventory, shipping and warehousing all in one platform. We provide highly robotised 3PL services, utilising our proprietary software and AI technology for fast delivery, quality control and accuracy.

About The Role

Our SKUTOPIA Fulfilment Centre in Alexandria utilises the latest robotic technology to provide efficient automation to deliver a premium service to our ecommerce merchants and end consumers, fulfilling up to 20,000 orders per day. As the Senior Fulfilment Manager, from day one, you will have an immediate impact on our productivity by identifying streamlining initiatives, overseeing operations and ensuring the team is collaborating and working efficiently. Ideally, you will have proven experience in managing fulfilment operations, with experience in high growth startups or with eCommerce businesses being particularly relevant.

In this role you will:

- Drive the day-to-day operational success and performance of our existing fulfilment centre in Alexandria with extension of responsibilities to further sites as they are launched.
- Deliver on improvements and on mid-large scale transformation projects.
- Collaborate with our operational excellence team, product development and commercial teams to inform our SKUTOPIA WMS feature road map.
- Responsible for coordinating and conducting internal process audits and compliance reviews - champion and ensure the WHS framework is adhered to.
- Ensure problems are recorded and associated preventative and corrective actions are identified and implemented in an effective and timely manner.
- Challenge all warehousing and fulfilment practices and stay up to date with the latest trends and improvements in this space.
- Lead the team by living our company values, engaging and working to retain employees.
- Drive SKUTOPIA fulfilment growth road map and work alongside our operational excellence and dev team to inform our processes and ensure we develop the most efficient fulfilment centres in the industry.
- Partake in defining SKUTOPIA Fulfilment quarterly and yearly OKRs and achieving our North Star objectives.
- Work in partnership with senior leadership to drive the company's goal of environmental positivity by implementing best-in-class practices into the fulfilment centre.

On a day-to-day basis, you can expect to:

- Oversee daily operations of the fulfilment centre through collaboration with senior management and the warehouse team, rolling up your sleeves, and making sure things happen when you see a need.
- Leading and supporting the warehouse team, mentoring and coaching them to provide their best work.
- Manage a range of different stakeholders and their differing interests and priorities including online merchants, end consumers, our internal dev team and leadership team.
- Take a strategic approach to creating solutions that will provide efficiencies and allow for increased productivity within the fulfilment aspects of our national robotic fulfilment footprint.
- Help to define new strategies and initiatives to drive business growth, working with the Operations Excellence team.
- Work with the Head of Fulfilment to achieve budgeted profit and loss performance and key performance indicators, with full accountability to meet site budgets, amend forecasts and drive improvements.

We think you will need:

- 5+ years in a fulfilment operations role, ideally in a high-growth or with large retailers
- An understanding and experience of scaling a fulfilment network
- Strong, evidenced leadership skills
- Highly driven - Motivation and the ability to get stuff done
- Extremely versatile, dedicated to efficient productivity
- A highly analytical thinker, not afraid to take a risk
- A desire to learn and to work with highly talented, skilled individuals

When you join us, you'll be an important pillar of a rapidly growing startup. From day one you will be challenged to take risks, think big and make an impact while getting lots of love and support from the team. With our expected growth over the next 12 months, this is a role with plenty of breadth and variety where you can grow with us and be proud of what we achieve together.

We are an equal opportunity employer and proudly welcome people from all diverse backgrounds. When you join SKUTOPIA, we want you to bring your whole self to work and we value your unique contribution.

What's next?

There will be an initial 'getting to know you' meeting to provide more detail about the role and answer your questions. We will then provide a skills based task with