Product Lead

1 week ago

Sydney, New South Wales, Australia Ampersand Full time

**CRM Tech Product Lead**:

- **Duration: 6 Months**:

- **Location: Sydney**

**PURPOSE**:
Provide functional leadership and Governance for Customer Relationship Platform (CRM) - Salesforce platforms. The CRM Tech Product Lead is a recognised expert within the team supporting the enterprise CRM portfolio. This position applies deep broad functional and platform knowledge of technology and industry trends for CRM systems (Salesforce).

**RESPONSIBILITIES**:

- Provide functional and technical leadership and utilizes technology trends to, educate the business and development team
- Work with and support solution/platform architects with the architecture design. Ensure the integration of the data and information components of the solution, and the alignment of resources to the enterprise strategy.
- Collaborate with Operation lead, developers, and the business to ensure the successful execution of large, complex development projects.
- Liaise with the Practice Manager to develop operational readiness strategies, product road map, assess business impacts for new requirements, Identify and address technical or operational risks, building community of practice and contribute to enterprise project scoping exercise.
- Identify emerging trends, thought leadership in software development and introduce these to the project as well as the enterprise.

**EXPERIENCE**:

- Extensive CRM (Salesforce) product experience with a broad range of technical leadership experience, within the insurance and/or the banking/financial services sector.
- Extensive experience CRM business requirement, solution design and or Salesforce implementation experience as a senior functional consultant.
- Experience Managing stakeholders
- Demonstrated experience towards design and development of medium to large scale CRM (Salesforce) or technology deployments.
- Experience as a Salesforce functional lead and or Product lead.
- A broad range of hands on experience with running requirement workshop, architecture, design, development and leading team as a SCRUM master.
- Ability to understand business problems and articulate a corresponding solution.
- Hands-on configuration experience with Salesforce platform as a functional lead.
- Able to communicate technology concepts to business people with a focus on business value and benefit.

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